Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hilda Prado

Houston

Summary

A food service professional prepared to deliver high-quality service in fast-paced setting. Proven ability to maintain cleanliness and efficiency while providing excellent customer service. Reliable team player who adapts to changing demands and focuses on achieving team goals with effective communication and multitasking skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Member

Jack in the Box
11.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

General Manager

Jack in the Box
02.2019 - 10.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Team Leader

Jack in the Box
02.2014 - 02.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

Associate Degree - Graphic Communications

Tarrant County College
Fort Worth, TX

High School Diploma -

Mansfield High School
Mansfield, TX
05.2000

Skills

  • Customer service
  • Problem-solving
  • Workplace safety
  • Quality inspections
  • Multitasking Abilities
  • Reliability

Certification

ServSafe Food Safety Certification

Timeline

Team Member

Jack in the Box
11.2024 - Current

General Manager

Jack in the Box
02.2019 - 10.2024

Team Leader

Jack in the Box
02.2014 - 02.2019

Associate Degree - Graphic Communications

Tarrant County College

High School Diploma -

Mansfield High School

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Hilda Prado