Hilda Quick
Merrill,USA
Summary
Team player, experienced in healthcare. 22 years of working in healthcare as a Certified Nursing Assistant. My experience includes care in long-term and short-term facilities including In-Home and Hospice care, as well as experience caring for geriatric patients. I take pride in providing excellent customer service and patient care. Currently, I am providing care as a traveling, certified nursing assistant, for Homecare and hospice patients, performing personal care and simple wound care as needed. I am also experienced in providing patients and their families compassionate customer service. My experience also includes managing the front desk of a 12-physician family practice office as a patient service assistant, key responsibilities were checking patients in and out of their appointments in a friendly, timely manner including running the patient's insurance information, accepting copayments, performing clerical duties, scheduling patient appointment's and managing providers schedules including, training new employees as they come of the responsibilities expected of their new role. I also have knowledge and experience using programs Microsoft 10, Excel, and Epic. While being empathetic I tend to go the extra mile for the best possible care and patient experience. I am willing to educate myself further with the right company that may be able to help guide me through any skills needed that I may not already have gained through my own work, education, or personal experiences. I have completed Anatomy and Physiology, English including Medical Terminology at MidMichigan College in Mt Pleasant, Michigan. I feel I would be a great fit for this position as I'm friendly, efficient, and experienced in healthcare and compassionate about caring for others. Thank you for your time and consideration, I look forward to the opportunity to speak with you.
Overview
23
23
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Certified Nurse Assistant
MyMichigan Health
Midland, MI
07.2011 - Current
- I provide personal and professional care to patients as directed by their doctor.
- I travel to provide Home care and Hospice services.
- I participate in routine meetings with all disciplines to discuss patient care including charting, using windows10, Epic, Rover, Teams.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Educated patients and families on health management and post-care instructions effectively.
- Trained and mentored new nursing assistants, enhancing team performance and service quality.
- Advocated for patient rights, ensuring adherence to ethical standards in care delivery.
- Monitored vital signs regularly, promptly reporting any abnormalities or changes to nursing staff.
- Supported patients during rehabilitation exercises, promoting a faster recovery process.
- Educated patients and their families on proper home care techniques, reducing the risk of complications after discharge.
- Developed strong rapport with patients and their families through empathetic listening and clear communication skills.
- Participated in regular interdisciplinary meetings to discuss individual patient care plans, offering suggestions for improvement based on clinical observations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
Patient Service Assistant
MyMichigan Health
Midland, MI
02.2021 - 10.2022
- Front desk, checking patients in and out for appointments.
- Entering demographic information, insurance information, excepting payments.
- Answering phones, setting up patient appointments.
- Scheduling patient with providers.
- Using windows 10 and epic program, operating office equipment.
- Distributing mail for the 12 physician group.
- Coordinated patient appointments and managed scheduling efficiently to optimize care delivery.
- Assisted patients with intake processes, ensuring accurate data collection and documentation.
- Trained new staff on administrative procedures and patient interaction protocols for consistent service quality.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
- Expedited the resolution of billing issues or discrepancies through thorough research and collaboration with insurance representatives.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical charts.
- Scheduled patients for appointments and maintained master calendar.
- Obtained patient or family member authorizations for tests and procedures.
certified evaluated nursing assistant
MyMichichigan Health/Home care
Midland, MI
10.2022 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Maintained accurate patient records and documentation in compliance with healthcare protocols.
- Trained new staff on best practices in patient care and safety procedures.
- Facilitated communication between patients and medical staff to enhance care coordination.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Skillfully operated medical equipment, blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Contributed to decrease in patient readmission rates with thorough post-discharge instructions and follow-up.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
prerequisites in Nursing - undefined
Mid Michigan Community College
Mount Pleasant, MI05.2020
High school diploma - Basic courses
Alma Public schools
Alma, MI07.2010
Certification in Nursing Assistant - undefined
Montcalm Community College
Sidney, MI06.2001
Certified Clinical Medical Assistant - Health And Science
CMU
Mount Pleasant, MI 05.2024 - 04.2025
No Degree - Electronic Health Records Specialist
CMU
Mount Pleasant, MI 05.2024 - 04.2025
Skills
- Alzheimer's Care
- Caregiving
- Home Care
- Hospice Care
- Nursing
- Vital Signs
- Dementia Care
- Meal Preparation
- Patient Care
- Laundry
- Memory Care
- Infection Control Training
- Hospital Experience
- Senior Care
- Customer Service
- Cash handling
- Microsoft Word
- Empathetic
- Adaptive
- Communications
- Interpersonal skills
- Team player
- Multitasking
- Detail oriented
- Greeter Experience
- BLS
- CPR
- Medical Terminology
- Scheduling
- Basic Wound Care
- Anatomy Knowledge
- Medical Office Experience
- Physiology Knowledge
- McKesson
- Epic
- Medical Scheduling
- HIPAA
- Computer Skills
- Microsoft Office
- Cashiering
- Schedule management
- Medical receptionist
- Acute care
- Older adults
- Basic life support
- AED
- Communication skills
- Microsoft Outlook
- Time management
- Organizational skills
- Clerical experience
- EMR systems
- Typing
- Front desk
- Cash register
- Windows
- Traveling
- Microsoft Access
Vital signs monitoring
Direct patient care
HIPAA compliance
Recording vital signs
Patient-focused care
Collecting vital signs
Reliable team player
Patient care
Compassionate
Patient lifting
Supporting personal needs
Safety precautions
Adaptable
Bedside manner
Patient assessments
Electronic charting
End-of-life care
Specimen collection
Responding to emergencies
Medical terminology
Healthcare ethics
Geriatric care
Maintaining privacy
Valid Michigan driver's license
Complex Problem-solving
Inpatient care
Ambulation assistance
Trustworthy companion
Outpatient care
EMR / EHR
EHR management
Range of motion exercises
Toileting assistance
Quick problem solver
G-tube care
Monitoring fluids
Infection control procedures
Calm and level-headed under duress
Vital sign recording
Admitting support
Willingness to learn
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking Abilities
Vital signs
Reliability
Excellent communication
Certification
- Certified Nursing Assistant (CNA), 2022-08-01, 2025-08-01
- CPR Certification, 2022-10-01, 2024-10-01
- State Tested Nursing Assistant
- BLS Certification
- AED Certification
Timeline
Certified Clinical Medical Assistant - Health And Science
CMU
05.2024 - 04.2025
No Degree - Electronic Health Records Specialist
CMU
05.2024 - 04.2025
certified evaluated nursing assistant
MyMichichigan Health/Home care
10.2022 - Current
Patient Service Assistant
MyMichigan Health
02.2021 - 10.2022
Certified Nurse Assistant
MyMichigan Health
07.2011 - Current
prerequisites in Nursing - undefined
Mid Michigan Community College
High school diploma - Basic courses
Alma Public schools
Certification in Nursing Assistant - undefined
Montcalm Community College
Personal Information
- Authorized To Work: US for any employer
- Availability: Midland, MI - Mount Pleasant, MI - Saginaw, MI
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Assessments
General Manager (Hospitality), 2021-08-01, Proficient, Solving group scheduling problems and reading and interpreting P&L statements
Additional Information - Program Experience
- Windows 10
- Epic
- McKesson
- Microsoft
- Excel
Willing To Relocate
- Midland, MI
- Mount Pleasant, MI
- Saginaw, MI
Accomplishments
- Supervised new staff members, educating employees about company expectations,goals and standards.
- Recognized for outstanding dedication to patient care and team player, June 2023
Awards
VIP, 2023-06-01, Awarded VIP by fellow coworkers at MyMichigan Health