Hilda Torres
Delano,CA
Summary
With a proven track record at Adventist Health, I excel in HIPAA compliance and patient care coordination, enhancing operational efficiency and patient outcomes. My expertise includes streamlining medical documentation and leveraging strong communication skills to foster team collaboration. Achieved significant improvements in patient scheduling and record-keeping accuracy.
Overview
19
19
years of professional experience
Work History
Unit Associate
Adventist Health
01.2019 - 11.2024
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Scheduled patient appointments for referrals
Employee Health (Education Dept)
Delano Regional Medical Center
02.2017 - 12.2018
- Assisted in planning annual health fairs with Education Nurse to increase awareness of available resources and promote overall wellness among employees.
- Maintained accurate records of employee health data and follow up with expiring BLS/licensing ensuring confidentiality and adherence to HIPAA guidelines.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Coordinated employee health appointments for expired TB, mask fitting, vaccinations records
- Prepare BLS education training
Care Coordinator
Delano Regional Medical Center
07.2015 - 08.2017
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Streamlined referral process to specialists, reducing wait times for critical treatments.
Certified Nursing Assistant
Delano Regional Medical Center
06.2005 - 11.2015
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Documented patient information and care activities in electronic health record.
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical records maintenance
- Reception management
- Supply restocking
- Patient scheduling
- Transfer coordination
- Retrieving medical records
- Arranging transportation
- Faxing orders
- Unit administrative support
- Admitting management
- Scheduling tests and procedures
- Computer proficiency
- Data entry
- Documentation and recordkeeping
Timeline
Unit Associate
Adventist Health
01.2019 - 11.2024
Employee Health (Education Dept)
Delano Regional Medical Center
02.2017 - 12.2018
Care Coordinator
Delano Regional Medical Center
07.2015 - 08.2017
Certified Nursing Assistant
Delano Regional Medical Center
06.2005 - 11.2015
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