Desired Job Title
Temporary School Clerk Bilingual Sub ClerkSenior Customer Service RepWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Chicago, IL
Open to relocation: Yes
Hilda G Flores
Chicago,IL
Work Preference
Summary
Bilingual professional with expertise in customer service and office management. Proven ability to streamline processes, enhance student services, and maintain accurate records. Committed to fostering strong relationships and providing exceptional support.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work History
Temporary School Clerk
Northwest Middle School
01.2026 - 05.2026
- Managed student enrollment processes and maintained accurate records in school database systems.
- Submitted historical corrections for staff as well as entered hrs in SPS.
- Entered field trips in Oracle for approval.
- Managed daily cash collecting from students and staff for field trips while processing timely vendor payments.
- Handled daily correspondence and inquiries from students, parents, and faculty promptly.
- Processed incoming/outgoing mail maintaining efficient office operations.
- Opened, receipted and distributed all Amazon, as well as other purchase orders.
Bilingual Sub Clerk
Chicago Public Schools CPS
09.2024 - 01.2026
- Coverage of school's main office; assisting staff as well as greeting and directing visitors.
- Multitasking with parent inquiries, teachers needing assistance while answering the doorbell and incoming calls
- Assisted with processing student enrollment forms, ensuring accuracy and compliance with district policies.
- Assisted in entering attendance, tardies and early dismissals thru ASPEN.
- Assisted in entering lunch forms thru ODA system
- Assisted with communication between parents, staff, and administration regarding student services.
Senior Customer Service Rep
Judith Gleason Agency,State Farm Insurance
03.2002 - 10.2023
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Answered 30 to 40 calls per day in a fast paced office.
- Collaborated with cross-functional teams to address client concerns and improve service quality.
- Managed escalated cases, providing solutions that aligned with company policies and customer expectations.
- Provided prompt, accurate, and friendly customer service by responding to inquiries regarding insurance policies, eligibility, coverages, policy changes, claim submissions and billing clarifications.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Steinmetz College Prep
Chicago, IL06.1997
Skills
- Bilingual- English/Spanish
- Professional telephone etiquette
- Excellent communication skills
- ASPEN/ODA/Oracle/Procurement
- Great team player
- Microsoft word/Outlook
- Flexible and adaptable
Certification
Procurement Rules/Guideline SY26
CPS SafeSchools training SY26
Languages
Spanish
Native or Bilingual
Timeline
Temporary School Clerk
Northwest Middle School
01.2026 - 05.2026
Bilingual Sub Clerk
Chicago Public Schools CPS
09.2024 - 01.2026
Senior Customer Service Rep
Judith Gleason Agency,State Farm Insurance
03.2002 - 10.2023
High School Diploma -
Steinmetz College Prep