Joanna Peralta
Haverhill ,MA
Summary
Detail-oriented hospital scheduler with expertise in optimizing patient flow and resource allocation. Proven ability to manage complex schedules while ensuring effective communication among medical staff.
Overview
13
13
years of professional experience
Work History
Hospital Scheduler
Merrimack Valley Endoscopy Center
Haverhill, MA
03.2018 - Current
- Coordinated scheduling for multiple GI procedures to optimize patient flow and resource allocation.
- Communicated with medical staff to ensure alignment on scheduling requirements and procedural needs.
- Maintained accurate records in electronic scheduling system, ensuring data integrity and compliance.
- Monitored appointment changes and cancellations, adjusting schedules to minimize disruptions.
- Managed calendar systems to optimize staff availability and enhance operational efficiency.
- Obtain authorizationorization if prior auth is needed for procedures.
UM Coordinator
Blue Cross Blue Shield of California
San Diego, CA
01.2016 - 02.2018
- Coordinated utilization review processes to ensure compliance with health plan policies.
- Analyzed clinical data to identify trends and improve patient care outcomes.
- Streamlined communication process between nursing staff and case managers, reducing any delays in patient care plans.
- Supported cost-effective use of services by ensuring that authorization requests met clinical review criteria before approving them.
Billing Assistant
Lahey Health Behavioral Services
Lawrence, MA
03.2013 - 08.2015
- Managed insurance verifications and coordinated with external providers to streamline billing processes.
- Processed billing inquiries, ensuring accuracy and timely resolution of patient accounts.
- Maintained detailed records of billing transactions to ensure compliance with regulatory standards.
- Collaborated with clinical teams to reconcile discrepancies in patient accounts for improved accuracy.
- Maintained accurate records of customer payments.
Education
High School Diploma -
Haverhill High School
Haverhill06-2005
Some College -
Northern Essex Community College
Haverhill, MASkills
- Bilingual English/Spanish
- Medical terminology
- Data entry
- Customer service
- Microsoft Office Suite
- Scheduling software
- Attention to detail
- Telephone etiquette
- Critical thinking
- Collaboration
- Effective multitasking
- Multitasking
- Patient communication
- Teamwork and collaboration
- Strong work ethic
- Bilingual- english/spanish
Timeline
Hospital Scheduler
Merrimack Valley Endoscopy Center
03.2018 - Current
UM Coordinator
Blue Cross Blue Shield of California
01.2016 - 02.2018
Billing Assistant
Lahey Health Behavioral Services
03.2013 - 08.2015
Some College -
Northern Essex Community College
High School Diploma -
Haverhill High School