Joselin Villatoro
Huntington Station,United States
Summary
Patient Services Representative with over 2 years of experience in front office operations within healthcare settings. Proficient in patient scheduling, check-in, insurance verification, and medical terminology. Dedicated to fostering collaborative relationships with healthcare teams to provide exceptional customer service and patient care. VA Security Clearance.
Overview
1
1
year of professional experience
Work History
Hospital Patient Support Representative
VA Northport Healthcare System
East Northport
01.2024 - 02.2025
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Developed strong working relationships with physicians, nurses and other healthcare professionals.
- Teach veterans to use patient self-service tool such as Myhealthevet/ID.ME/LOGIN.GOV for travel reimbursement.
- System Proficiency: Utilize GUI (Graphical User Interface), Vetlink, Insurance Capture Buffer (ICB), EMR and VSE (Veteran Self-Entry) check-in systems to streamline the check-in process and improve the veteran experience.
- Assisted Veterans to Triage and Emergency Room
- Helped Veterans to fill out Beneficiary Travel form and on the website.
Customer Service/Cashier
Stop and Shop
Huntington, NY
11.2023 - 01.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma - undefined
Huntington High School
Huntington Station, NY06.2022
Skills
- Communication Skills
- Customer Services
- Bilingual English/Spanish
- Appointment Scheduler
- Medical Terminology
- Healthcare IT Systems (Eg Scheduling/ Insurance verification)
- Patient Check-In
- Microsoft Office
- Google Suite
- Data Entry
- Team Collaboration
Timeline
Hospital Patient Support Representative
VA Northport Healthcare System
01.2024 - 02.2025
Customer Service/Cashier
Stop and Shop
11.2023 - 01.2025
High School Diploma - undefined
Huntington High School