Ashley Delgado
Kissimmee,FL
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Customer Service.
Overview
3
3
years of professional experience
Work History
PATIENT ACCESS SPECIALIST/ SCHEDULER (BMT)
AdventHealth
02.2022 - Current
- Gather, confirm, and update patient demographics through the scheduling and check in process.
- Work collaboratively with the clinical team and patients to ensure appropriate orders and treatment plans.
- Work with provider practices to ensure appropriate authorization is obtained and added to the registration for the patient visit.
CONSUMER EXPERIENCE SPECIALIST
AdventHealth
03.2021 - 02.2022
- Liaison between patient, service providers, and insurance via multi line calls.
- Follow-up with patients and insurance to ensure correct claim processing.
- Work collaboratively with patient and service providers to ensure appropriate ICD-10 and CPT codes were billed. Obtain additional information as needed to ensure highest reimbursement to company and highest benefit for patient.
- Call service providers to obtain updated authorizations when claims were denied for authorization.
Education
Associate of Science - Nursing
Rasmussen College - Topeka
Altamonte Springs, FL12.2024
High School Diploma -
Gateway High School
Kissimmee, FL05.2020
Skills
Bilingual English/Spanish
Compassion
Strong Work Ethic
Teamwork
Positive Attitude
Adaptable to Change
Fast Learner
Time Management
Multi-Tasking
Solution Implementation
Languages
Spanish
Native or Bilingual
Timeline
PATIENT ACCESS SPECIALIST/ SCHEDULER (BMT)
AdventHealth
02.2022 - Current
CONSUMER EXPERIENCE SPECIALIST
AdventHealth
03.2021 - 02.2022
Associate of Science - Nursing
Rasmussen College - Topeka
High School Diploma -
Gateway High School