Jessica Delgado
Los Angeles,CA
Summary
I am a detail-focused and goal-driven individual who brings amazing energy seeking to leverage experience in a position where my passion to excellence can enable my personal and professional growth.
Overview
12
12
years of professional experience
Work History
Patient Access Representative/Scheduling Assistant
Orthopaedic Institute For Children
Los Angeles, CA
08.2022 - Current
- Organize and maintain records by updating and obtaining both personal and financial information from patients.
- Assemble registration paperwork and place identification bands on patient.
- Apply HIPAA privacy and security regulations while handling patient information.
- Register patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Assist patients with canceling and rescheduling appointments.
- Answer telephones and direct calls to appropriate medical or administrative staff.
- Obtain authorizations, insurance verifications and claim status of patients prior to their visit.
- Provide daily support, mentoring, and training to new hires as well as existing coworkers.
- Prepare clinical notes and updates on each patient for review by the primary physician.
- Work with medical professionals to provide complex clinical care management, patient education, and counseling.
- Knowledge in various insurances; Medical, Medicare, Medicaid, Commercial insurances and third party insurances that need payer authorizations prior to visits.
- EPIC/CareConnect system knowledge.
Volunteer
Orthopaedic Institute for Children
02.2015 - Current
- Support foundation staff by providing a wide range of administrative, organizational, and research support, including data entry and preparing correspondence.
- Assist in event preparation, including compiling and coordinating materials for the giveaways.
- Increase awareness of services provided by the institution to children with orthopedic needs among multiple communities.
- Perform a wide range of administrative, analytical, and support duties and functions relating to various aspects of the organization.
Community Relations Assistant
Belmont Village Senior Living
04.2022 - 08.2022
- Devised public relations strategies to engage and influence general public in support of accomplishing business objectives and boosting revenues.
- Provided excellent service and attention to customers when face-to-face, written communication, or through phone conversations.
- Automated office operations, manage client correspondence, record tracking and data communications in database and case management software.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Receptionist
Belmont Village Senior Living
Westwood, CA
05.2020 - 03.2022
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment, while also directing them to the appropriate personnel.
- Served as liaison between visitors and management to receive approval for building entry.
- Took responsibility for taking dictation and minutes during meetings as well as verbally communicating and delegating action items to teammates.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained and organized personnel information, both digital and hard-copies.
- Received incoming packages and mail, disperse parcels and correspondence as well as shipping outgoing items daily.
- Coordinated the Employee Choice Award by organizing the employee’s giveaway depending on the achievement reached.
- Ordered and maintained office supplies inventory for the department.
- Screened guests for COVID-19 by performing adequate PCR testing and followed proper CDC guidelines to ensure a safe work environment.
Server
Belmont Village Westwood
11.2019 - 04.2020
- Familiarized guests with menu and daily specials.
- Provided high quality service and attention to guests.
- Answered questions about menu options or daily specials and made any suggestions or recommendations if needed.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Associate
JCPenney
Torrance, CA
08.2017 - 08.2019
- Enhanced customer satisfaction and deliver exceptional customer service.
- Assisted customers with making exceeding purchase decisions by marketing products.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Associate of Science - Nursing
El Camino College
Torrance, CA01-2025
High School Diploma -
New Designs Charter School
Los Angeles, CA06.2016
Skills
- Bilingual English/Spanish
- Strong organization skills and attention to detail
- Ability to work flexibly, at times during non-standard business hours
- Proficient with Microsoft Office: Excel, Word, PowerPoint and Publisher
- Strong listener and fast paced learner
- Ability to multitask and prioritize workload for effective process
- Attention to detail
- Excellent verbal and written communication skills, with exceptional customer service and conflict resolution skills
- Ability to work cooperatively and effectively with others to achieve shared goals
Timeline
Patient Access Representative/Scheduling Assistant
Orthopaedic Institute For Children
08.2022 - Current
Community Relations Assistant
Belmont Village Senior Living
04.2022 - 08.2022
Receptionist
Belmont Village Senior Living
05.2020 - 03.2022
Server
Belmont Village Westwood
11.2019 - 04.2020
Sales Associate
JCPenney
08.2017 - 08.2019
Volunteer
Orthopaedic Institute for Children
02.2015 - Current
High School Diploma -
New Designs Charter School
Associate of Science - Nursing
El Camino College