Beronica Garfio Jacobo
Brighton,CO
Summary
Patient Access Specialist with a strong history of boosting patient satisfaction through effective registration management and conflict resolution. Demonstrates expertise in Excel while maintaining professionalism in high-pressure environments, consistently achieving and surpassing operational targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Public Health Institute at Denver Health
Denver , CO
06.2024 - Current
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Bilingual Paraprofessional
South Elementary
Brighton, USA
12.2021 - 08.2024
- Confer with parents or guardians, teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Administer standardized ability and achievement tests and interpret results to determine student strengths and areas of need
- Establish and enforce rules for behavior and procedures for maintaining order among students
- Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development
Bilingual Patient Care Coordinator
Health Images
Denver, USA
07.2019 - 12.2021
- Scheduled appointments and maintained updated appointment calendars
- Answered telephones, provided information to callers, and transferred calls
- Provided services to patients, such as order placements and account information
- Worked within different roles to provide optimal coverage and meet production goals
- Proven ability to learn quickly and adapt to new situations
Bilingual Patient Service Representative
Health Images
Thornton, USA
08.2018 - 07.2019
- Explained policies procedures or services to patients using medical or administrative knowledge
- Operated telephone switchboards to answer screen or forward calls and schedule appointments
- Greeted patients determined the nature and purpose of visits and directed or escorted them to appropriate locations
- Received payments and recorded receipts for services
- Hear and resolve complaints from customers or the public
Bilingual Patient Service Representative
High Plains Heart and Vascular
Brighton, USA
05.2017 - 08.2018
- Took payments and assisted patients with check-in and payment paperwork
- Balanced deposits and credit card payments daily
- Addressed client complaints through timely corrective actions and appropriate referrals
- Followed document protocols to safeguard confidentiality of patient records
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real time
Education
High School Diploma -
Brighton High School
Brighton05.2014
Skills
- Bilingual English/Spanish
- Excel
- PowerPoint
- Microsoft Word
- Adaptability
- Organizational skills
- Dedicated
- Interpersonal skills
- Patient registration
- Professionalism and ethics
- Patient scheduling
Certification
- BLS - American Heart Association - Exp. Jun 2026
- Spanish Proficiency Assestment for Patient Access Specialist
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Patient Access Specialist
Public Health Institute at Denver Health
06.2024 - Current
Bilingual Paraprofessional
South Elementary
12.2021 - 08.2024
Bilingual Patient Care Coordinator
Health Images
07.2019 - 12.2021
Bilingual Patient Service Representative
Health Images
08.2018 - 07.2019
Bilingual Patient Service Representative
High Plains Heart and Vascular
05.2017 - 08.2018
- BLS - American Heart Association - Exp. Jun 2026
- Spanish Proficiency Assestment for Patient Access Specialist
High School Diploma -
Brighton High School
Similar Profiles
Grace CharlesGrace Charles
Principal Epidemiology Officer at Ministry of Health, Public Health Institute of MalawiPrincipal Epidemiology Officer at Ministry of Health, Public Health Institute of Malawi
Phillip BarnhartPhillip Barnhart
Senior Health Equity Consultant at Michigan Public Health Institute, MPHISenior Health Equity Consultant at Michigan Public Health Institute, MPHI
Michael WilliamsMichael Williams
Director, Communication Services at Michigan Public Health InstituteDirector, Communication Services at Michigan Public Health Institute