Jessica Delgado
North Las Vegas,NV
Summary
Detail-oriented Patient Access Specialist with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
University Medical Center Of Southern Nevada
1800 West Charleston Blvd.
05.2018 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Conducted new hire training classes.
Medical Insurance Collections Specialist
Pulmonary Associates
2010 Gold Ring Las Vegas, N.V. 89102
09.2013 - 02.2018
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
Front Office Assistant
Family Health Services
825 Fair Street Buhl, Idaho 83316
10.2011 - 06.2013
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Northwest Career College
Las Vegas, NV08.2015
G.E.D. - G.E.D
College of Southern Idaho
Twin Falls, ID06.2007
Skills
- Effective Communication
- HIPAA Compliance Understanding
- Denial Resolution Techniques
- Patient Confidentiality Practices
- ICD-10 Knowledge
- Attention to Detail
- Electronic Health Records Management
- Epic EHR
- Bilingual English/Spanish
- Commercial and Private Insurance
- Billing and Collection Procedures
- Chart Auditing
- Medical Billing
- Worker's Compensation Knowledge
Certification
NHA billing and coding certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Specialist
University Medical Center Of Southern Nevada
05.2018 - Current
Medical Insurance Collections Specialist
Pulmonary Associates
09.2013 - 02.2018
Front Office Assistant
Family Health Services
10.2011 - 06.2013
Medical Billing And Coding Certificate - Medical Billing And Coding
Northwest Career College
G.E.D. - G.E.D
College of Southern Idaho