Jacqueline Lindwick

Working with specific disease states, reviewing patient insurance plans, submitting prior authorizations through the appropriate portal (Cover My Meds, Sanford Health Plan, Avera Health Plan etc.). Reviewing patient chart notes for appropriate supporting documentation. If approved, we review patient copays and if appropriate, enroll the patient in copay assistance programs such as foundation grants, manufacturer copay assistance, manufacturer free drug programs and Sanford Prescription Patient Assistance Program. If a denial is received, it is sent to the provider for review and if necessary an appeal is submitted through the appropriate channels. Keeping the patients' charts updated as to where in the process we are at and what steps we have taken or are currently in process of to keep patients and providers updated.. Discussed copay options with patients, addressing their questions and providing guidance on available assistance programs.

• Managed insurance verification and eligibility checks to facilitate timely patient care.

Assisted in long-term care pharmacy operations. Proficient in the RX30 pharmacy system.
Duties consisted of order entry, filling medications, familiar with filling of medisets, Opus, and heat
sealed cards. Was responsible for going to facilities to make medication changes including adding and
removing medications, changing MARs (both paper MARs and EMARs). Have worked with Point Click
Care and Residex EMARs.

• Managed medication inventory to ensure accuracy and compliance with regulations.
• Processed prescription orders efficiently, enhancing patient satisfaction and workflow speed.
• Collaborated with pharmacists to educate patients on medication usage and potential side effects.

• Dispensed medications accurately according to prescriptions and pharmacy protocols.
• Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
• Enhanced workflow efficiency by streamlining prescription processing tasks.
• Assisted in training new pharmacy technicians on operational procedures and software systems.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Entered and processed patients' prescriptions into the internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.