Emily Gonzalez
Cleburne,TX
Summary
Patient Access Specialist with four years experience in managing incoming patients efficiently in urgent medical situations in a fast-paced setting. Detailed oriented in verifying insurance benefits in person and over the phone. Committed to providing assistance in meeting the needs of patients and their families. Always strive to respond to all customer inquiries regarding member accounts and ensure appropriate issue resolution.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Texas Health Resources
Cleburne, TX
02.2020 - Current
- Greet patients and their families upon arrival and direct them to their destination
- Answers telephone calls, assess needs and determine appropriate actions for account resolution
- Verify the cash drawer and balance at the beginning of shift
- Update guarantor and patient demographic, insurance information, requests, and payment arrangement information as needed
- Demonstrate commitment to team, flexibility, professional interpersonal, communication, critical thinking, and customer service skills.
Pharmacy Clerk
Brookshire's Food & Pharmacy
Joshua, TX
09.2012 - 02.2020
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness
- Verified patient data and billing information
- Answered and screened phone calls for staff pharmacist in a friendly, efficient manner
- Provided friendly customer service at prescription drop-off and pick-up counters.
Education
High School Diploma -
Cleburne High School
06.2013
Skills
- Bilingual (Fluent in English & Spanish)
- Excellent telephone etiquette
- Efficient and accurate
- Resolving customer issues
- Multi-tasker
- Insurance verification
- Team leadership
References
- Kimberly Tovar, (817)-243-0596
- Brandi Galvan, (210)-383-2381
- Jesica Flores, (817)-657-7889
Timeline
Patient Access Specialist
Texas Health Resources
02.2020 - Current
Pharmacy Clerk
Brookshire's Food & Pharmacy
09.2012 - 02.2020
High School Diploma -
Cleburne High School
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