Iris Bailon

Performing daily administrative and clinical tasks ensuring optimal patient care and smooth daily office operations

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
• Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
• Called patients to confirm their appointments, and rescheduled if needed.
• Cleaning of basic equipment to help back office staff
• Collected and validated patient demographics and insurance information.
• Gave patients SWYC questionnaires to fill out while waiting to be called by the medical team.
• Appropriately scheduled patient appointments for physicals and follow up visits

• I leverage technology and my experience in the retail industry to offer a convenient and tailored online shopping experience
• Provided personalized assistance and guidance to clients through digital platforms
• Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
• Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
• Tracked substitutions and informed customers of changes.

• Greeted customers entering store and responded promptly to customer needs.
• Able to provide assistance to spanish and english speaking community
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.