April Boswell
New Haven,KY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Trustworthy and dedicated to serving customers, and solving requests. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Family Health Centers
Louisville, KY
12.2022 - 10.2023
- Scheduling appointments, answering phone, assisting patients with checking in, Referrals
- Verify patient Registration and Insurance information.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified patient insurance eligibility and entered patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Concrete Mixer Driver
SRM
Bardstown, KY
05.2022 - 12.2022
- Class B CDL, Full-time
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Bus Driver
Bardstown City Schools
Bardstown, KY
10.2019 - 02.2022
- Class B CDL, Part-time
- Maintained a clean, safe, and comfortable environment for passengers through regular vehicle inspections and cleaning.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Followed all relevant schedules for routes and arrivals.
- Assisted passengers with special needs or disabilities, ensuring their comfort and safety during transport.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Conducted thorough pre-trip and post-trip inspections to identify potential issues before they became critical problems.
- Kept accurate records of miles driven, hours worked, maintenance performed on vehicles for compliance purposes.
- Collaborated with school staff to ensure the safe transportation of students on field trips and extracurricular activities.
- Maintained Kentucky driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Developed and maintained positive relationships with passengers and other drivers.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
Medical Office Specialist
Medical Solutions
Louisville, KY
04.2018 - 03.2019
- Scheduling appointments, answering phone, assisting patients with checking in, Verify patient Registration and Insurance information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Provided prompt, polite and professional in-person and telephone customer service.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed medical insurance claims and payments.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Data-Entry
Randstad
Louisville, KY
04.2017 - 09.2018
- Data Entry Position, Part Time (Seasonal)
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Provided valuable support during audits by ensuring all documentation was well-organized and easily accessible.
- Processed incoming and outgoing mail and packages according to established procedures.
- Contributed to the successful completion of projects by coordinating team efforts and ensuring deadlines were met.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
Bus Driver
JCPS
Louisville, KY
02.2016 - 01.2017
- Transport students to and from school
- Class B CDL (Passenger, School Bus) Enrollment (M-No Class A Bus, E-CMV Auto Trams) Restrictions
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Maintained punctual transportation service for students by adhering to established routes and schedules.
Transportation Driver
Valley Medical
Louisville, KY
08.2015 - 02.2016
- Drove Patients to Medical Appointments
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
Housekeeping
Malone Staffing
Louisville, KY
01.2015 - 08.2015
- Housekeeping for a hospital, cleaned patient’s rooms and guest services.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Worked well in a team setting, providing support and guidance.
Education
Medical Administrative - Medical Office Specialist
KCTCS (Online/ Part-time)
Diploma - General
Bullitt Central High School
06.2005
Skills
- Attention to Detail
- Records Management
- Technical Troubleshooting
- Knowledge of Community Services and Programs
- Word Processing
- Phone and Email Etiquette
- Insurance verifying
- Documenting and Recording Information
- Medical Services Administration
- Medical Terminology
- Registration and Scheduling
- Database Search and Data Entry Skills
- Quality Assurance
- Patient Confidentiality and Data Security
- HIPAA Compliance
- Patient Needs Assessment and Referral
- Specialist Referrals
- Professionalism and Courtesy
- Professionalism and Ethics
- Calm and Effective Under Pressure
- Patient Health Information Access
References
- Shirly Biggers, Friend, (502)618-7160
- Phil Jones, Friend, (502)221-5288
- Gale Yarbrough, Friend, (502)619-8915
- Bryan Bishop, (502)341-5046
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Specialist
Family Health Centers
12.2022 - 10.2023
Concrete Mixer Driver
SRM
05.2022 - 12.2022
Bus Driver
Bardstown City Schools
10.2019 - 02.2022
Medical Office Specialist
Medical Solutions
04.2018 - 03.2019
Data-Entry
Randstad
04.2017 - 09.2018
Bus Driver
JCPS
02.2016 - 01.2017
Transportation Driver
Valley Medical
08.2015 - 02.2016
Housekeeping
Malone Staffing
01.2015 - 08.2015
Medical Administrative - Medical Office Specialist
KCTCS (Online/ Part-time)
Diploma - General
Bullitt Central High School