Lauri Middleton
Goldendale,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Patient Access Specialist
Klickitat Valley Health
04.2024 - 09.2025
- Facilitated patient admissions and registrations, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verification processes to optimize patient access and minimize delays in care.
- Collaborated with healthcare providers to streamline patient scheduling and enhance service delivery efficiency.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Service Representative
Ross Industries
04.2016 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Victim Witness Advocate
Klickitat County Prosecutors Office
08.2012 - 03.2015
- Provided crisis intervention and support to victims of crime.
- Conducted in-person interviews with victims to assess their needs and develop safety plans.
- Assisted victims in navigating the criminal justice system, including court proceedings.
- Educated victims on their legal rights and options available to them through the criminal justice process.
- Coordinated with other service providers to ensure victims received comprehensive services.
- Developed and maintained relationships with community partners to enhance victim services delivery.
- Created resource materials for use by agency staff as well as victims and their families.
Education
GED -
CMRussell High
Great Falls, MT06.1981
Some College (No Degree) - Tourism And Travel Management
Omega World Travel
Fairfax, VASome College (No Degree) - Criminology
Florida State University
Nurses Aide -
Deaconess Nursing Home
Great Falls, Montana01.1981
Skills
- 75 words per minute
- Team player
- Clear communication skills
- Exceptional organizational skills
- Attention to detail
- Willingness to learn new things
- Exceptional communication
- Documentation accurac
- Data entry proficiency
- Customer service
- Problem-solving
- Phone and email etiquette
Timeline
Patient Access Specialist
Klickitat Valley Health
04.2024 - 09.2025
Customer Service Representative
Ross Industries
04.2016 - 08.2023
Victim Witness Advocate
Klickitat County Prosecutors Office
08.2012 - 03.2015
Some College (No Degree) - Tourism And Travel Management
Omega World Travel
Some College (No Degree) - Criminology
Florida State University
Nurses Aide -
Deaconess Nursing Home
GED -
CMRussell High
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