Casey Grutz
La Quinta,CA
Summary
Cordial and patient Access Specialist with a proven track record of delivering exceptional customer service in all interactions with external clients and internal teams. Highly social and communicative, demonstrating a strong commitment to handling sensitive and confidential information with the utmost care. Possesses a clear understanding of HIPAA regulations and insurance protocols, ensuring compliance while providing top-notch support. Dedicated to fostering positive relationships and enhancing the overall customer experience in healthcare settings.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
St Luke's Healthcare System
08.2025 - 12.2025
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Monitored and updated electronic health record systems for accuracy and compliance with regulations.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Outside Services Shift Lead
The Valley Club
05.2022 - 06.2025
- Attended to all members and their guests needs
- Assist in providing carts for those that need them
- Clean golf carts and sometimes member's carts
- Set up golfing events
- Check in golfers and inform them of course conditions and when and where they would be playing that day.
- Trained and mentored new team members on club policies and procedures.
Outside Services Supervisor
Ironwood Country Club
10.2021 - 05.2023
- Attended to all members and their guests needs
- Assist in providing carts for those that need them
- Clean golf carts and sometimes member's carts
- Set up golfing events
- Check in golfers and inform them of course conditions and when and where they would be playing that day.
Driver
Lyft
01.2021 - 10.2021
- Safely chauffeured thousands of customers in California and Colorado
- Built rapport with customers, making sure they were comfortable throughout the trip
- Maintained perfect 5-star rating over thousands of rides
CCA- City Carrier Assistant
United States Postal Service
03.2020 - 01.2021
- Delivered and collected mail on foot and by vehicle under varying road and weather conditions
- Built rapport with customers, providing them with service that was professional and effective.
Sales and Retention Agent
Comcast
05.2019 - 11.2019
- Ascertained customers' financial concerns and helped them find the best options possible to effectively meet their needs
- Investigated and resolved customer's inquiries and complaints in a timely manner
- Effectively communicated with customers about account changes, new products and services, and potential TV/Internet/Phone/Security upgrades available to them
- Retained customer's business by offering solutions with prompt and courteous service
- Highest customer satisfaction rating on team of 15 other representatives (8.5/10)
Waiter/Busser/Barback
The Cliffhouse
02.2008 - 02.2019
- Performed all facets of high-end restaurant/client interface
- Supervised, trained, and developed restaurant team members in accordance with company policies
- Worked efficiently and quickly to ensure quality and timely service to all customers
Education
Psychology
College of the Desert
Palm Desert, CA12.2009
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La Quinta High School
La Quinta, CA06.2008
Skills
- Customer service and sales
- Computer skills including Microsoft Office Suite
- Type 95 words per minute
- Strong mathematical aptitude
- Shift management
- Appointment scheduling
- HIPAA compliance
- Sales
Timeline
Patient Access Specialist
St Luke's Healthcare System
08.2025 - 12.2025
Outside Services Shift Lead
The Valley Club
05.2022 - 06.2025
Outside Services Supervisor
Ironwood Country Club
10.2021 - 05.2023
Driver
Lyft
01.2021 - 10.2021
CCA- City Carrier Assistant
United States Postal Service
03.2020 - 01.2021
Sales and Retention Agent
Comcast
05.2019 - 11.2019
Waiter/Busser/Barback
The Cliffhouse
02.2008 - 02.2019
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La Quinta High School
Psychology
College of the Desert
Awards
Rookie of the Year
May 2022
Ironwood Country Club
Employee of the Year
Dec 2024
The Valley Club