Onastaisa Reese
Patient Access Specialist/Administrative Assisting
Denver,Co
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Parker Adventist Hospital/ ER
10.2022 - Current
- Those duties included but were not limited to being the first point of communication, making the first and best impression to patients and or family members while performing tasks(multitasking) such as registering,admitting or pre admitting patients
- Answering calls directing them to the correct department and communicating important calls to Physicians and other medical staff
- Escorting family members and patients to the correct waiting room and or er room
- Interviewing patients and or family members to obtain patients demographics , insurance and any other information needed regarding registering/admitting the patient into the ER.Scheduling Surgeries and other medical procedures Using an epic EMR system, while having expert knowledge in windows and excel
- Verifying insurance and insurance benefits
- Collecting outstanding amounts and submitting verification for insurance for certain procedures/Surgeries
- Transporting beds to nursing units and speci to the laboratory
- Along with ordering and stocking supplies as needed.
Scheduler
Invision
04.2019 - 10.2022
- Sally Jobe
- Scheduled around 80 plus patients per day for radiologists
- These appointments included x-rays, ultrasounds (breast, body
- MSK, and NV), MRI's, MR, MRA, MRV , CT, CTA, Mammographies, Bone Density Scans, as well as STAT exams
- Specialized in MRI safety training and MARS Protocol
- Handling and pulling patient orders and reading them properly, making sure they are valid and signed by the physician
- Submitting PAF reports and obtaining NPI to add Medical Doctors to our EMR system
- Relaying important and pertinent information at the end of scheduling each patient giving them proper prep and instruction for patient appointments
- Receiving and indexing faxes to patient charts as well as receiving and attaching electronic orders.
Lead Receptionist
Rocky Mountain Urgent Care
12.2016 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic and health history to keep information current
- Kept the waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Maintained current and accurate medical records for patients
- Managed a multi-line phone system and pleasantly greeted patients
- Imputed new patient's information into EMR system
- Completed patient referrals to other medical specialists
- Answered incoming phone calls, with call volume for up to 600 patients per day
- Worked through the pandemic and scheduled rapid and normal covid swabs appointments
- Confirmed appointments, communicated with clients and updated client records
- Provided clerical support to company employees by copying, faxing and filing documents
- One of the important parts of my job was getting the medical record paperwork for appeals and faxing them over to Kepro Appeals
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Answered central telephone system and directed calls accordingly.
Education
Undergraduate - Criminology
Metropolitan State University of Denver
2019
Undergraduate - Business Management
Colorado State University
2017
High School Diploma - undefined
Rangeview High School
2016-05
Skills
- Medical billing and coding
- Very Good
- Insurance Verification
- Recordkeeping proficiency
- Excellent
- Good Telephone Etiquette
- Multitasking Abilities
- Specialist Referrals
- Patient Interviewing
- Customer Satisfaction
- Co-Payment Collection
- Medical Terminology
- Front Desk Operations
- Insurance Information Collection
- Patient Scheduling
- Diagnostic Codes
- Medical Billing and Collections
- Patient Health Information Access
- Verifying Eligibility
- Electronic Health Records Systems
- Multi-Line Telephone Systems
- Appointment Confirmation
- Money Handling
- Benefits Explanations
- EMR
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
401k matchPaid time offWork-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefitsFlexible work hours4-day work weekTimeline
Patient Access Specialist
Parker Adventist Hospital/ ER
10.2022 - Current
Scheduler
Invision
04.2019 - 10.2022
Lead Receptionist
Rocky Mountain Urgent Care
12.2016 - 03.2019
Undergraduate - Criminology
Metropolitan State University of Denver
Undergraduate - Business Management
Colorado State University
High School Diploma - undefined
Rangeview High School
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