HILDEGARD BAKER
Prescott,AZ
Summary
Motivated individual with experience overseeing warehouse operations to meet internal productivity standards while ensuring excellent customer service. Enthusiastic team player with a desire for advancement in a fast paced, growing company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Warehouse Associate
Cal-Ranch
08.2022 - 03.2024
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked while limiting loss.
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors, including auditing shipping manifests.
Customer Service Representative
Lowe's Home Improvement Center
07.2021 - 08.2022
- Provided primary customer support to internal and external customers such as updating customer accounts, answering product and service questions, and promoting services and products to increase sales.
- Operated cash register for cash, check and credit card transactions with consistent accuracy.
- Helped customers complete purchases, locate items and join reward programs to ensure customer satisfaction and foster client relationships.
- Mentored new team members on sales software system operation.
Shipt Shopper
Shipt
04.2016 - 07.2020
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shopping trips.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
Education
American Sign Language (ASL)
Santa Ana College
Santa Ana, CA03.2019
Surgical Technology
Newbridge College - Long Beach
Long Beach, CA05.2005
Skills
Trilingual- Fluent in English and Tagalog Semi fluent in American Sign Language
Computer Proficiency, including Google Docs
Customer Service Experience
Excellency in time management
Flexibility and Punctuality
Integrity and Respect
Certification
- Fork-lift Certified, C-A-L Ranch
Timeline
Lead Warehouse Associate
Cal-Ranch
08.2022 - 03.2024
Customer Service Representative
Lowe's Home Improvement Center
07.2021 - 08.2022
Shipt Shopper
Shipt
04.2016 - 07.2020
American Sign Language (ASL)
Santa Ana College
Surgical Technology
Newbridge College - Long Beach
- Fork-lift Certified, C-A-L Ranch
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