HILEISY COCA GARCIA
Brooklyn,NY
Summary
Results-oriented College Assistant with a track record of providing efficient administrative support and fostering office efficiency. Proactively communicate with business leaders and maintain organized records to ensure smooth operations. Demonstrated ability to listen actively and address student concerns. Proficient in computer skills and possess strong multitasking abilities. Bilingual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
SALES ASSOCIATE
LOFT COMPANY
New York
03.2016 - 12.2016
- Solved customer challenges by offering relevant products and services
- Provided positive first impressions to welcome existing, new and potential customers
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
Clerk
SOLID ENTERPRISE GROUP
Ridgewood, NEW YORK
01.2021 - 02.2025
- Customers service: Greeting visitors, logging customer data and providing customer support
- Answering phones, responding to emails, and interacting with customers and other employees
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems
- Typed, formatted, and proofread outgoing correspondence and documents
- Processed and prepared business and government forms and expense reports
- Compiled, copy, sort and file records of office activities, business transactions, and other activities
- Managed calendars and arranged appointments
- Assisted department personnel in completion of routine tasks to meet deadlines
SALES ASSOCIATE
ZARA USA
New York
05.2017 - 03.2021
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
COLLEGE ASSISTANT
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New York
12.2018 - 01.2021
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Informed and supported business leaders through consistent communication and administrative support duties
- Handled student correspondence and tracked records to foster office efficiency
- Make telephone contact with vendors to discuss purchase orders shipping documents and/or payment status
- Actively listened to students' requests, confirming full understanding before addressing concerns
Patient Administrator/Bilingual Administrative
Judit Inc (Docgo)
Brooklyn, NY / Manhattan
01.2024 - Current
Education
Associate of Applied Science - Diagnostic Medical Sonography
Monroe College
The Bronx, NY06.2023
Associate of Science - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
New York, NY01.2005
Skills
- Bilingual (Spanish)
- Conflict resolution
- Compassion
- Responsible
- Flexible & Adaptable
- Communication
- Computer skills
- Self-motivated professional
- Multitasking abilities
- Customer service
- Data management
- Team Collaboration
- Time Management
- Strong Organization
- Record Keeping
- Scheduling Appointments
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Patient Administrator/Bilingual Administrative
Judit Inc (Docgo)
01.2024 - Current
Clerk
SOLID ENTERPRISE GROUP
01.2021 - 02.2025
COLLEGE ASSISTANT
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
12.2018 - 01.2021
SALES ASSOCIATE
ZARA USA
05.2017 - 03.2021
SALES ASSOCIATE
LOFT COMPANY
03.2016 - 12.2016
Associate of Science - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
Associate of Applied Science - Diagnostic Medical Sonography
Monroe College