Hileus Kempes
Brockton,MA
Summary
Dynamic and results-driven professional seeking a challenging position to foster continuous growth and advancement within the business sector. Proven ability to leverage analytical skills and strategic thinking to drive organizational success. Committed to delivering innovative solutions that enhance operational efficiency and contribute to overall business objectives. Eager to collaborate with a forward-thinking team dedicated to excellence and impactful results.
Overview
25
25
years of professional experience
Work History
Technician/Sales
Comcast
02.2005 - Current
- Install RG 6 wires fiber and Cable boxes.
- Troubleshoot Cable boxes and wires from inside the customers’ to outside the pole.
- Work along with dispatch to fix various technical issues
- Provide good customer satisfaction by updating them and listening to their comments and schedule appointment to further assist them when necessary.
- Install, repair underground and aerial lines by following all safety protocols (OSHA guidelines)
- Fix leakage to keep up with FCC Standards
- Check bonding using FVD and AMP clamp.
- Troubleshoot Wi-Fi, LAN
- Conducted routine maintenance and troubleshooting on cable systems to ensure optimal performance.
Technician/Sales
General Fiber Communication
09.2004 - 02.2005
- Installed Cable Boxes and jumpers
- Explained to customers cable products.
- Collaborated with team members to resolve technical issues and improve service delivery efficiency.
Security Officer
Allied Security
09.2001 - 07.2004
- Assisted customers with questions and concerns.
- Monitored security safety procedures.
- Reported hourly activity to Home office.
Network/Computer Technician
Fidelity House/Internship
01.2004 - 04.2004
- Upgrade Pc operating systems
- Connect Pc’s to Netware and 2k Server.
- Work with System Administrator to inventory and document computer assets and network wiring.
- Work with System Administrator in managing the Agency’s Web Site.
- Work with System Administrator to install a 2k server to the existing network.
- Diagnosed and resolved hardware and software issues across various systems.
- Installed, configured, and upgraded computer systems and peripherals.
Driver
New England Valet Parking
09.2000 - 01.2001
- Trained new drivers on responsibilities.
- Helped customers with parking.
- Assisted with ticket distribution.
- Ensured timely and safe transportation of clients to various destinations.
- Maintained cleanliness and organization of vehicles for optimal client experience.
Cashier
Bunker Hill Book Store
09.2000 - 09.2000
- Processed book orders.
- Helped students with book purchases.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in locating books and providing recommendations based on preferences.
Education
Associate in Applied Science Degree - Computer Network Operations
Gibbs College
Boston, MA01.2004
Bachelor of Science -
Bunker Hill Community College
Charlestown, MA10-2002
Master - Cyber Security
University of Phoenix
10.2025
Bachelor of Science - IT Information Technology
SNHU Southern New Hampshire University
NH01.2023
Skills
- Advanced Cybersecurity Concepts, Secure Software Development, Cloud Security, Managing Risk and Security vs opportunity, Microsoft Office, Microsoft application, Microsoft Azure Communication, Front Page 2000, Internet Research, Pc Repair (A), Macromedia, Novell Netware, Windows Server and Professional 2000, and Visual Basic, Windows NT Server, Typing Skills (up to 50 wpm), and Multilingual (French, Creole, and English) Help Desk Strategy
- Ops/Systems Planning, Ops/Systems Planning, User-Centered Sys Design/Eval, Impact of Systems on Orgs, Systems Reqmts/ Implement Plan, Risk Mgmt/Mitigation Sys Des, Computing as a Service, Project Management, Leadership and Team Building, Web-Oriented Services, Cross-Platform Technologies, Computer Operating Systems, Computer Networking, Network Administration, Intro to Struct Database Env, Fundamentals, Virtual Servers, VoIP (Voice over IP), WIFI Technology, Equipment installation, CaT6 installation, Phone Wiring, Computer Network Switch, Home Security, Camera installation, Low voltage
- Information technology proficiency
- Multitasking and organization
- Works Well Under Pressure
- Customer service
- Attention to detail
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Technician/Sales
Comcast
02.2005 - Current
Technician/Sales
General Fiber Communication
09.2004 - 02.2005
Network/Computer Technician
Fidelity House/Internship
01.2004 - 04.2004
Security Officer
Allied Security
09.2001 - 07.2004
Driver
New England Valet Parking
09.2000 - 01.2001
Cashier
Bunker Hill Book Store
09.2000 - 09.2000
Associate in Applied Science Degree - Computer Network Operations
Gibbs College
Bachelor of Science -
Bunker Hill Community College
Master - Cyber Security
University of Phoenix
Bachelor of Science - IT Information Technology
SNHU Southern New Hampshire University
Award Received
Honor’s List Award from Gibbs College; Appreciation Award from Philadelphia Haitian Baptist Church for outstanding musician. Dean, Honor’s list from SNHU (Southern New Hampshire University)