Hiley Briggs
Robinson,TX
Summary
Dynamic Service Technician with extensive experience at Trane Technologies, adept at maintaining and troubleshooting HVAC systems from 2 to 3000 tons. Recognized for exceptional customer service and effective communication, enhancing client understanding and satisfaction. Certified in ABB Drive, with a proven track record of improving team productivity and safety protocols.
Currently starting up Centrifugal chillers and drives at the Temple Data Site.
Overview
10
10
years of professional experience
Work History
Service Technician
Trane Technologies
05.2024 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring chillers to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Able to maintain and start up large Centrifugal chillers and airside chillers up to 3000 tons.
- Able to work on chillers, pumps, cooling towers, drives, actuators and control systems.
Instructor
Texas State Technical College
09.2021 - 05.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Taught students industrial systems, testing and balancing and all around HVAC systems.
Lead Service Technician
Capstone Mechanical
12.2014 - 09.2021
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Worked on all around hvac systems from small split systems to large chiller systems at places like power plants, industrial plants such as Space X and L3 Communications.
Education
Associate of Applied Science - HVAC
Texas State Technical College
Waco, TX05-2016
Bachelor of Arts - Biblical Studies
Louisiana Baptist University
Shreveport, LA05-2013
Skills
- Able to maintain, troubleshoot, and start up units from 2 tons to 3000 tons
- ABB Drive certified
- Various certificates in the hvac and maintenance trade
- Customer service and maintenance
Timeline
Service Technician
Trane Technologies
05.2024 - Current
Instructor
Texas State Technical College
09.2021 - 05.2024
Lead Service Technician
Capstone Mechanical
12.2014 - 09.2021
Associate of Applied Science - HVAC
Texas State Technical College
Bachelor of Arts - Biblical Studies
Louisiana Baptist University
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