Steven Zizic
Homewood,IL
Summary
Dedicated Service Technician with extensive experience, specializing in HVAC systems and equipment troubleshooting. Proven track record of enhancing customer satisfaction through timely service and effective communication. Skilled in maintaining safety protocols and reducing equipment downtime, while fostering strong client relationships and delivering comprehensive service reports.
Overview
10
10
years of professional experience
Work History
Service Technician
Premistar
10.2017 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician
Artisan Heating and Cooling
Frankfort, IL
03.2016 - 10.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician
Advanced Climate Solutions
Manteno, IL
04.2015 - 03.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Education
HVAC/R
Pipefitters Local 597
Mokena, IL04.2023
Certificate - HVAC/R
Environmental Technical Institute
Willowbrook, IL04.2015
General Studies With Focus On Vocational Classes
Bloom Trail High School
Sauk Village, IL06.1999
Skills
- Proficient with most Rooftop Units 1-30 tons although have work on bigger
- Worked on boilers 1-2 Million BTU, mostly older boilers not high efficiency
- I have some knowledge on Chiilers, basic operation and troubleshooting
- Split system, Bard units
- Maintained safety training for previous employer as well as site specific training for customers such as Exxonmobil and Enbridge doing work within close proximity of the pipeline while following company and customer safety protocols
- Punctual and reliable
- OSHA requirements
- Equipment troubleshooting
- Troubleshooting skills
- Professional and courteous
- Service reports
- Mechanical aptitude
- Equipment inspection
- Customer relationship management
- HVAC systems
- Troubleshooting
- Safety procedures adherence
- Package and split systems
- HVAC and refrigeration systems
- Heating systems
- Air conditioning
- Focused on safety
- Cooling systems maintenance
- Equipment installation
- Gas furnaces
- EPA regulations
- Refrigeration systems
- Boiler operations
- Chillers
Timeline
Service Technician
Premistar
10.2017 - Current
Service Technician
Artisan Heating and Cooling
03.2016 - 10.2017
Service Technician
Advanced Climate Solutions
04.2015 - 03.2016
HVAC/R
Pipefitters Local 597
Certificate - HVAC/R
Environmental Technical Institute
General Studies With Focus On Vocational Classes
Bloom Trail High School