HILINA KASSA
Forney,TX
Summary
Experienced event specialist and customer service professional with a strong background in enhancing brand visibility and resolving customer inquiries. Demonstrates proficiency in communication and advertising, leveraging these skills to foster positive customer experiences and drive sales growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Event Specialist
Advantage Solutions
01.2023 - Current
- Influence shoppers to buy those products.
- Help brands and retailers grow sales.
- Developed and implemented event plans to ensure smooth flow of events.
- Organized, coordinated, and managed all aspects of the event, including setup and takedown.
Cashier/Sales Associate
Marshall Retail Store
01.2019 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintain an awareness of all promotions and advertisements.
Library assistant
Emmett J. Conrad High School
01.2018 - 01.2019
- Assist in maintaining books and materials
- Ability to establish and maintain effective and friendly working relationships with patrons, employees, supervisors, and the general public
- Ability to understand and follow oral and written instructions
- Considerable knowledge of reader interest, books, and a variety of authors
Office assistant
Emmett J. Conrad High School
01.2018 - 01.2019
- Receive and assist customers and visitors
- Assist with the organization of promotions and events
- Maintain supply inventory
- Help organize and maintain office common areas
Customer Service Associate
Walgreens Store
01.2021
- Create a welcoming, positive customer experience while entering sales at front cash registers
- Resolves customer issues and answers questions to ensure a positive customer experience
- Helping customers understand the product and answering questions about their reservations
- Maintain store displays and signage to match company standards and accurately reflect weekly sales
Education
Bachelor of Science - Healthcare Administration
Texas Woman's University
Denton, TXHigh School - Academy of Health Sciences
Emmett J. Conrad High School
Dallas, TXAssociate of Science -
Dallas College
Skills
- Career Essentials in System Administration
- PowerPoint: Slide Design Makeover
- Social Media Marketing
- Communication Foundations
- Excel for Accounting
- Customer Service Foundations
- Managing events start to finish
- Event Planning
- Sales and marketing strategy
- Event sales
- Project Management
Certification
- Excel Essential Training (Microsoft 365)
- PowerPoint: Slide Design Makeover
- Social Media Marketing: Managing Online Communities
- Sales Management
- Excel for Accounting
- Communication Foundations
- Customer Service Foundations
- Customer Service: Problem-Solving and Troubleshooting
- Digital Marketing Tools
- Assessing and Improving Strategic Plans
- Developing a Competitive Strategy
- Strategic Planning Foundations
- Introduction to library research
- Texas workforce commission certificate
Awards
- Perfect attendance certificate
- Honor Roll
- Dean's List - Fall 2022, Spring 2023
- Chancellor's List - Fall 2023
- CPR Certified
- T-call voyage certificate
Timeline
Event Specialist
Advantage Solutions
01.2023 - Current
Customer Service Associate
Walgreens Store
01.2021
Cashier/Sales Associate
Marshall Retail Store
01.2019 - 01.2020
Library assistant
Emmett J. Conrad High School
01.2018 - 01.2019
Office assistant
Emmett J. Conrad High School
01.2018 - 01.2019
Bachelor of Science - Healthcare Administration
Texas Woman's University
High School - Academy of Health Sciences
Emmett J. Conrad High School
Associate of Science -
Dallas College