Hillarie J. Higgins
Advocate/Communication Specialist
Milwaukee,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Care Manager
Life Navigators
MILWAUKEE, WI
04.2022 - Current
- Serve as an active advocate for Medicaid members in my caseload who are in need of comprehensive and consistent support.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Consult with supervisors to assess cases and plan strategies for enhancing care.
- Assessed clients and developed plans to meet needs.
Consultant and Program Director
Proud Haven, Inc
Pittsburgh, PA
11.2018 - 03.2019
- Developed programming, policies and organizational infrastructure, while collaborating with other community organizations in pursuit of the organizational mission to address youth homelessness
- Engaged in diverse case management, including crisis support
- Provided emergency resources to individual clients, community organizations and groups via direct contact, public speaking and social media
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Analyzed problematic areas to provide recommendations and solutions.
Person-Centered Counselor
Madison Mental Health Services
Madison, WI
01.2014 - 10.2018
- Provided life coaching services to clients coping with PTSD, depression, grief, and loss as private practitioner.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
Course Developer/Instructor Specialist
Wisconsin Lutheran College
Milwaukee, WI
08.2012 - 01.2016
- Planned and monitored implementation of technology-based learning programs.
- Advised students in academic matters to improve successful course completion.
- Received ‘excellent’ response from the six classes of online students in regard to my instructional ‘performance’, ‘professional responsiveness’ and ‘accessibility’
- Deemed equitable to a quality face-to-face course in terms of ‘quality’, ‘content’ and ‘professional impact’, as reported by student response survey
Data and Evaluation Research Specialist
Select Milwaukee/AmeriCorps VISTA
Milwaukee, Wisconsin
08.2011 - 08.2012
- Assessed organizational impact upon the community through developing, coordinating and assisting with various data collection through program evaluation and national baseline/outcome reporting efforts
- Maintained time-sensitive data related to housing and community issues
- Developed program procedures and templates and led staff training
- Organized and facilitated focus groups and collected, analyzed and wrote thematic analyses to support evidence-based funding and grant endeavors
- Demonstrated leadership skills in managing projects from concept to completion.
Grants Manager
Discovery World
Milwaukee, Wisconsin
08.2005 - 07.2007
- Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
- Managed budgets for staff operations to keep costs low and maximize profits.
- Promoted program to funders through direct appeals and special publications or online appeals.
- Evaluated advertising and promotion programs for compatibility with fundraising efforts.
Education
Doctor of Philosophy - Counseling And Psychotherapy
University of Edinburgh
Edinburgh, Scotland, UK 09.2007 - 11.2010
Master of Science - Curriculum and Instruction
University of Wisconsin
Madison, WI 09.2003 - 11.2005
Bachelor of Arts - Political Science
University of Wisconsin
Madison, WI 09.1997 - 05.2001
Skills
Excellent Communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Tell your heart that the fear of suffering is worse than the suffering itself.
Paulo Coelho
Timeline
Care Manager
Life Navigators
04.2022 - Current
Consultant and Program Director
Proud Haven, Inc
11.2018 - 03.2019
Person-Centered Counselor
Madison Mental Health Services
01.2014 - 10.2018
Course Developer/Instructor Specialist
Wisconsin Lutheran College
08.2012 - 01.2016
Data and Evaluation Research Specialist
Select Milwaukee/AmeriCorps VISTA
08.2011 - 08.2012
Doctor of Philosophy - Counseling And Psychotherapy
University of Edinburgh
09.2007 - 11.2010
Grants Manager
Discovery World
08.2005 - 07.2007
Master of Science - Curriculum and Instruction
University of Wisconsin
09.2003 - 11.2005
Bachelor of Arts - Political Science
University of Wisconsin
09.1997 - 05.2001
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