Valene Michel
Elmont,NY
Summary
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
Overview
11
11
years of professional experience
Work History
Care Manager
Tri-County Care
06.2023 - Current
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Implemented data-driven quality improvement initiatives that resulted in enhanced patient safety and overall service excellence.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted risk assessments for patients, proactively addressing potential health issues.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Collaborated with physicians and other healthcare providers to develop integrated treatment strategies addressing complex medical conditions at home.
- Enhanced team collaboration by conducting regular meetings, fostering open communication, and promoting best practices in home healthcare management.
Care Manager
Graham-Windham
08.2013 - 06.2023
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Led team of care professionals, promoting collaborative approach to patient management.
Behavioral Wellness Coach
Jewish Child Care Association
05.2019 - 08.2022
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Monitored, tracked and reported on individual progress with wellness plans.
Paraprofessional Substitute
New York Department Of Education
08.2014 - 06.2022
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
Education
Bachelor of Arts - Psychology
Hunter College
New York, NY01-2010
Skills
- Service coordination enrollment
- Excellent communication
- Customer service
- Eligibility determination
- Attention to detail
- Issue resolution
- Time management
- Client engagement
- Written and verbal communication
- Medical chart documentation
- Self-motivated
- Sales support
- Prioritizing and planning
- Risk assessment
- Performance analysis
- Excellent interpersonal
- Team leadership
- Presentation
- Proficiency in Microsoft Office Products
- Excellent teamwork and collaboration
- Quality assurance controls
Languages
Haitian creole
Native or Bilingual
French
Limited Working
Timeline
Care Manager
Tri-County Care
06.2023 - Current
Behavioral Wellness Coach
Jewish Child Care Association
05.2019 - 08.2022
Paraprofessional Substitute
New York Department Of Education
08.2014 - 06.2022
Care Manager
Graham-Windham
08.2013 - 06.2023
Bachelor of Arts - Psychology
Hunter College
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