JANELLE PALMER
Mays Landing,NJ
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Care Manager
Cape Atlantic I.N.K.
01.2023 - Current
- Develop, Monitor, and implement individualized service plans pertinent to youth's needs
- Ensure appropriate documentation and in timely fashion.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Arranged transportation and documented details of discharge transition plans.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Server/Bartender
Claridge Hotel
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served high customer volumes during special events, nights, and weekends.
Mental Health Associate
AtlantiCare Behavioral Health
12.2021 - 12.2022
- Monitor patient's physical and emotional well-being
- Facilitated community integration activities, encouraging patients to develop social connections outside of the treatment setting.
- Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Collaborate with care team to make sure clients get best treatment and care possible
- Provide assistance in crisis intervention as needed
- Complete clinical documents on same day of service
- Provide therapeutic group sessions as instructed.
Server
Bonefish Bar and Grill
07.2021 - 09.2022
- Take and serve food/drinks orders
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales significantly by upselling higher-end products to customers.
Therapeutic Visitation Counselor
Acenda Integrated Health
04.2021 - 12.2021
- Coordinate visits between parents and resource parents and transport children to and from visits
- Provide visit planning, coaching techniques and debriefing to help in improving parenting skills and interactions so reunification or permanency can occur
- Supportively reminding parents immediately before and during the visit of how they plan to meet physical, emotional, and developmental needs in their children
- Work collaboratively with peers, DCP&P and other community providers
- Assist parents with concrete needs and link to resources that can assist with the reunification goal.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Residential Youth Worker/Shift Coordinator
Acenda Integrated Health
01.2020 - 12.2021
- Directly supervised adolescent clients with psychiatric/behavioral disorders
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Worked with clients to improve life choices and maximize benefits of programs
- Applied clinical and behavioral knowledge to maintain safety during crisis moments
- Encouraged youth clients to develop own activities and leadership skills through group discussions
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments, and social outings
- Completed all necessary reports and documentation to maintain thorough, accurate case records
- Intervened during crisis situations to settle interpersonal conflict.
- Participated in hiring decisions, conducting interviews, and evaluating potential candidates to ensure appropriate staffing levels were maintained on each shift.
- Improved shift efficiency by developing and implementing effective scheduling practices.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
Cocktail Server
Borgata Hotel Casino & Spa
06.2012 - 09.2021
- Anticipate guest needs and provide proactive service
- Communicate with guests to record orders and assess needs
- Develop rapport with guests and generate repeat business through strong interpersonal skills
- Multitask while maintaining excellent customer service to new and returning patrons
- Maintain high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Education
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJ05.2018
Associate of Arts - Psychology
Atlantic Cape Community College
Mays Landing, NJ05.2015
Skills
- Emotional support
- Cultural awareness
- Conflict resolution
- Crisis response expertise
- Relationship-Building
- Customer Service
- Planning and Coordination
- Service Coordination
- Clinical Documentation
- Case assessments
- Care Planning
- Program Management
- Workflow Coordination
- Team Management
- Customer Relations
- Data Tracking
References
Professional references are available upon request.
Timeline
Care Manager
Cape Atlantic I.N.K.
01.2023 - Current
Server/Bartender
Claridge Hotel
06.2022 - Current
Mental Health Associate
AtlantiCare Behavioral Health
12.2021 - 12.2022
Server
Bonefish Bar and Grill
07.2021 - 09.2022
Therapeutic Visitation Counselor
Acenda Integrated Health
04.2021 - 12.2021
Residential Youth Worker/Shift Coordinator
Acenda Integrated Health
01.2020 - 12.2021
Cocktail Server
Borgata Hotel Casino & Spa
06.2012 - 09.2021
Bachelor of Arts - Psychology
Rowan University
Associate of Arts - Psychology
Atlantic Cape Community College