Hillary Brooks
Grand Prairie,TX
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Dillard's
Tyler, TX
09.2025 - 03.2026
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Trained new associates on sales techniques and product knowledge, improving team performance.
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Executed visual merchandising strategies to optimize product displays and drive sales.
- Managed incoming calls
- Checked work email often
Sales Associate
Victoria's Secret
Tyler, TX
09.2024 - 03.2026
- Check customers in and out on the register
- Recover and replenish merchandise
- Maintained incoming calls
- Assisting the customers
- Prioritized tasks
Patient Transporter
UT Southwestern Medical Center
Dallas, TX
06.2023 - 01.2024
- Transport patients to and from their destination
- Assist with patient care
- Communicated and collaborated with team to care for patients
Airport Greeter
Carry
Grapevine, TX
03.2023 - 06.2023
- Check guests in
- Greet guests and take them to their shuttle
- Check flight status
- Made sure guests were counted for and on the shuttle
- Communicated with drivers and dispatch
Multi Skills Tech
Medical City Arlington
Arlington, TX
08.2022 - 03.2023
- Operated and maintained medical equipment to ensure optimal functionality and patient safety.
- Assisted in troubleshooting technical issues, enhancing operational efficiency across departments.
- Collaborated with healthcare professionals to prioritize and address equipment needs promptly.
- Conducted routine inspections and preventive maintenance on various medical devices.
Temporary Nurse Aide
Downtown Health & Rehabilitation Center
Fort Worth, TX
05.2022 - 08.2022
- Take residents to their appointments
- Groom the patients and get them dressed
- Assist with serving meals and feeding patients
- Provide fresh water
- Answer patient calls
- Report patient concerns
- Turn or relocate patients
- Build a rapport with patients
Greeter
Walmart
Arlington, TX
11.2021 - 05.2022
- I greeted customers
- Checked receipts on their way out the store
- Made sure people purchased all of their items
Home Health Care Aide
Bright Home Health
Dallas, TX
05.2020 - 12.2020
- Assisted patient in and out the shower
- Groomed the patient
- I did laundry
- Ran errands for them
- Provided transportation for doctor's appointment
- Prepared meals
Sales Associate/ Cashier
Forever 21
Arlington, TX
09.2019 - 02.2020
- Checked customers out, handled returns, and exchanges.
- Merchandise inventory.
- Organized inventory to make more appealing.
- Managed incoming calls
- Build a rapport with customers to assist with purchase.
Sales Associate/Cashier
JCPenney
Arlington, TX
10.2018 - 01.2019
- Assisted guests with finding merchandise, organized product, and greeted customers.
- Assisted customers with locating items
- Provided a quick and exceptional customer experience
- Handled returns and exchanges
Customer Service Assistant
Gideon Toal
Fort Worth, TX
04.2016 - 07.2017
- Assembled customer and passengers needs through courteous customer service skills
- Performed daily inventory count
- Maintained a neat work environment
Cashier
Raising Cane's
Denton, TX
03.2014 - 07.2015
- Greeted customers at counter and took orders
- Worked in a fast paced environment
- Handled customer's complaints calmly and effectively
- Served food to customers
- Cleaned establishment during and after business hours.
Crew Member
AMC Theatres
Arlington, TX
03.2014 - 07.2015
- Provided exceptional customer service, assisting patrons with inquiries to foster positive experiences.
- Collaborated with team members to streamline workflow during peak hours, improving service delivery speed.
- Operated point-of-sale systems, accurately handling cash and processing transactions to ensure seamless transactions.
- Maintained cleanliness and organization of theater facilities, adhering to safety and sanitation standards.
Education
Nursing - Previous Nursing Student
University of Texas At Tyler
Tyler, TX04-2022
Nursing -
Texas Woman's University
Denton, TX06-2014
Nursing - Some college
UT Arlington
Arlington, TXHigh School Diploma -
Bowie High School
Arlington, TXSkills
- Excellent written and verbal skills
- Hospitality services
- Time management
- Organizational skills
- Excellent Communication skills
- Excellent customer service skills
- Excellent attention to detail
- Phone etiquette
- Great time management
- Proficient with Microsoft Word, Excel, and PowerPoint
- Excellent at problem solving
- Positive customer engagement
- Teamwork and collaboration
- Attention to detail
- Adaptable and flexible
Languages
English
Work Authorization
Authorized to work in the US for any employer
Timeline
Retail Sales Associate
Dillard's
09.2025 - 03.2026
Sales Associate
Victoria's Secret
09.2024 - 03.2026
Patient Transporter
UT Southwestern Medical Center
06.2023 - 01.2024
Airport Greeter
Carry
03.2023 - 06.2023
Multi Skills Tech
Medical City Arlington
08.2022 - 03.2023
Temporary Nurse Aide
Downtown Health & Rehabilitation Center
05.2022 - 08.2022
Greeter
Walmart
11.2021 - 05.2022
Home Health Care Aide
Bright Home Health
05.2020 - 12.2020
Sales Associate/ Cashier
Forever 21
09.2019 - 02.2020
Sales Associate/Cashier
JCPenney
10.2018 - 01.2019
Customer Service Assistant
Gideon Toal
04.2016 - 07.2017
Cashier
Raising Cane's
03.2014 - 07.2015
Crew Member
AMC Theatres
03.2014 - 07.2015
Nursing - Previous Nursing Student
University of Texas At Tyler
Nursing -
Texas Woman's University
Nursing - Some college
UT Arlington
High School Diploma -
Bowie High School