Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hillary Cooper

Pensacola

Summary

Results‑driven Senior Mortgage Underwriter with 10 years of financial services and member service experience. Strives for consistently high performance in quality and production, expertise in complex manual underwriting, and active leadership involvement through mentoring and collaboration programs.

Overview

5
5
years of professional experience

Work History

Senior Mortgage Underwriter

Navy Federal Credit Union
Pensacola, FL
06.2023 - Current
  • Regularly volunteer for and manage complex, manual, and high‑risk loan reassignments.
  • Consistently maintain Tier 3 performance in both quality and production metrics.
  • Selected to lead underwriting shadows for processing teams and executive leadership shadow programs.
  • Recognized as a trusted resource for advanced underwriting decisions and guidance.

Mortgage Underwriter

Navy Federal Credit Union
Pensacola, FL
10.2021 - 06.2023
  • Obtained VA and Conventional Authorities, including manual underwriting authority
  • Maintained an exceptional production record with exceeding quality benchmarks
  • Demonstrated strong attention to detail and regulatory compliance across diverse loan scenarios.

Contractor for team 17 in mortgage underwriting

Aerotek
Pensacola, FL
04.2021 - 10.2021
  • Managed pipeline taking on all denials and withdrawals for the underwriting team.
  • Maintained exceptional quality and productivity standards in a fast‑paced contract environment.
  • Provided underwriting support that improved workflow efficiency and consistency.

Education

Bachelor of Science - Business Administration

Spring Hill College
Mobile, AL

Skills

  • Manual Underwriting
  • VA and Conventional
  • Pipeline & Risk Management
  • Leadership Shadowing & Mentorship
  • Collaboration across REL

Accomplishments

  • Sustained Superior Performance Award – 2024 & 2025
  • Team SME for denials following participation in denial overturn project with UPS team
  • 2024 Executive leadership shadow representative

Timeline

Senior Mortgage Underwriter

Navy Federal Credit Union
06.2023 - Current

Mortgage Underwriter

Navy Federal Credit Union
10.2021 - 06.2023

Contractor for team 17 in mortgage underwriting

Aerotek
04.2021 - 10.2021

Bachelor of Science - Business Administration

Spring Hill College