Hillary Gottschalk
Adkins,TX
Summary
Accomplished Skin therapist and psych nurse proudly maintaining a highly productive, efficient and quality-driven environment at all times.
Enthusiastic guest relations agent four major hotel industry
Overview
17
17
years of professional experience
Work History
Aesthetic Director
Regenesis MD
4835 Fredricksburg Rd.
10.2022 - Current
- Delivered personalized skincare consultations to enhance client satisfaction and loyalty.
- Performed a variety of facial treatments, ensuring adherence to hygiene and safety standards.
- Developed custom treatment plans based on skin analysis and client goals.
- Trained junior estheticians on advanced techniques and product knowledge for improved service quality.
- Managed inventory of skincare products, optimizing stock levels to reduce costs and ensure availability.
- Collaborated with marketing team to promote services, resulting in increased client engagement and retention.
- Led workshops on skincare education, empowering clients with knowledge for at-home care routines.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- performed medical grade services
Psychiatric Nurse
San Antonio behavioral healthcare Hospital
San Antonio, TX
10.2015 - 02.2020
- Ensured treatment plans were efficiently carried out and maintained reports of patient responses
- Administered oral medication and injections according to prescribing physicians' recommendations.
- Made sure the unit was ran smoothly and safely.
Lead ST / Educator for Jen Burlinton Location's
Massage heights
San Antonio, TX
04.2009 - 01.2018
- Resolved customer complaints and facilitated conflict resolutions.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Informed guests of appropriate products available to increase retail sales.
- Performed consultations for patients before scheduling treatments.
- was tops in sales over 4 locations
- trained new hires on the Massage Heights protocol
Guest Service Representative
Hilton garden Live oak
Live Oak, TX
04.2011 - 05.2017
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, including check-ins, check-outs, and room assignments efficiently.
- Facilitated communication between guests and hotel departments to ensure seamless service delivery.
- Trained new team members on operational procedures and customer service best practices.
Lead ST
Masage Height : SOK
523 MED CT
03.2010 - 09.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Hired new skin therapist
- Trained the the Massage Height protocol
- Ordered and took inventory of the skin department
- top sales and retention
Education
Aesthetics - Aesthetics
Paul Mitchell the school- San Antonio
San Antonio, TX2009
General - undefined
Judson High School
Converse, TX1997
Skills
I’ve got countless training hours in skin care ,make up artistry , patient care and customer service
Timeline
Aesthetic Director
Regenesis MD
10.2022 - Current
Psychiatric Nurse
San Antonio behavioral healthcare Hospital
10.2015 - 02.2020
Guest Service Representative
Hilton garden Live oak
04.2011 - 05.2017
Lead ST
Masage Height : SOK
03.2010 - 09.2013
Lead ST / Educator for Jen Burlinton Location's
Massage heights
04.2009 - 01.2018
Aesthetics - Aesthetics
Paul Mitchell the school- San Antonio
General - undefined
Judson High School