Jessia Castro-Pita
Tampa
Summary
I bring a strong track record of delivering exceptional customer service experiences, with a focus on building trust, resolving challenges quickly, and leaving every customer with a positive impression. I thrive in fast-paced environments where I can combine clear communication, problem-solving, and attention to detail to exceed expectations. As a full specialist, I take pride in owning tasks from start to finish—ensuring accuracy, efficiency, and high-quality results—while consistently finding ways to improve processes and enhance the overall customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TurboTax
Tampa, FL
01.2023 - 11.2023
- Monitored and documented customer feedback to identify trends and improve service delivery.
- Maintained accurate records of customer interactions to support quality assurance initiatives.
- Adapted quickly to changes in policies and procedures, ensuring compliance during high-volume periods.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided product information and support, enhancing overall customer experience and retention efforts.
- Processed orders and returns accurately, ensuring customer satisfaction throughout the transaction.
Customer Service Representative
SYKES
Tampa, FL
11.2021 - 05.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions efficiently using company-specific software to enhance customer satisfaction.
- Assisted clients in understanding tax obligations and available credits to optimize their returns.
- Prepared individual and corporate tax returns, ensuring compliance with federal and state regulations.
Customer Service Cashier
Walgreens
Tampa, FL
01.2021 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area, enhancing overall customer experience.
- Assisted customers in locating products, ensuring satisfaction and retention.
- Handled cash, credit, and debit transactions accurately to minimize discrepancies.
- Collaborated with team members to streamline checkout processes during peak hours.
- Managed inventory levels at checkout area to prevent stockouts and ensure availability.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Chamberlain High School
Tampa, FLFull Specialist -
Summit Salon Academy
Tampa, FLSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Brow shaping expert
- Microdermabrasion proficiency
- Sanitation practices
- Eyelash extensions application
- Appointment scheduling
- Social media promotion
- Makeup artistry
- Expert waxing tech
- Nail extensions
- Manicures and nail care
- OSHA
Diamond/Crystal Microdermabrasion
HIV/AIDS
Advanced Chemical Peels
HIPAA
Eyebrow/Eyelash Tinting
Eyelash Extensions
Dermalogica Skin Care Product Training
LED Light Therapy
Make-up Designory (MUD) Certified
Accomplishments
As a Full Specialist, I provide a full range of beauty services with a strong eye for detail and a natural talent for enhancing each client’s best features. I specialize in customized facials that leave the skin glowing, smooth, and refreshed, as well as precise nail care that looks clean, polished, and perfectly done. My waxing services are gentle yet effective, and I take great care to ensure comfort throughout the entire process.
I also create beautiful lash extensions that feel lightweight and look effortlessly full, along with expertly tinted brows and lashes that frame the face in the most flattering way. My makeup application is tailored to each client, enhancing their natural beauty while giving them a flawless, confident finish.
I take pride in creating a calm, welcoming experience where clients feel truly cared for, and I’m known for consistently delivering results that feel elevated, polished, and confidence-boosting.
Certification
- Full Specialist License / Certification
- HIV/AIDS Training (Initial Licensure Requirement) – Completed
- BARBICIDE® Certification (Sanitation, Disinfection & Safety Standards) – Certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TurboTax
01.2023 - 11.2023
Customer Service Representative
SYKES
11.2021 - 05.2022
Customer Service Cashier
Walgreens
01.2021 - 11.2021
High School Diploma -
Chamberlain High School
Full Specialist -
Summit Salon Academy