Job Search Status
Not actively lookingDesired Job Title
General ManagerOperations ManagerArea ManagerDistrict ManagerSalesWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: San Antonio, TX
Open to relocation: Yes
Hillary Hoffman
Hospitality & Sales
San Antonio
Work Preference
Summary
Service-focused General Manager with expertise in operational efficiency, financial management, staff retention, and sales. Proven track record in driving revenue growth and enhancing guest engagement through targeted marketing strategies and strong daily operations management.
Overview
11
11
years of professional experience
Work History
General Manager, Assistant General Manager
Daybreak Hospitality, Full Goods Diner
San Antonio
07.2022 - 01.2026
- Appointed to oversee new venture in San Antonio from 2022 until 2026.
Successfully managed all facets of popular brunch restaurant located in high-traffic Pearl district. - Orchestrated daily operations for seamless front and back of house collaboration.
- Controlled labor costs through strategic staffing solutions, retaining 30 percent of opening team over three years.
- Facilitated internal HR processes, enhancing team dynamics and fostering a positive work culture that supported staff retention.
- Developed targeted marketing initiatives that increased brand awareness and established presence in new market.
- Built and maintained loyal, long-term customer relationships through effective account management.
Maître d'Hôtel, Assistant General Manager
Daybreak Hospitality, Paperboy
Austin
01.2021 - 07.2022
- Managed host stand at high-volume brunch restaurant, driving nearly 30 percent increase in walk-in traffic.
- Implemented structural and procedural changes, improving operational efficiency.
- Promoted to assistant general manager, overseeing daily operations and service management.
- Drove significant revenue growth through strategic seating and effective guest engagement.
Maître d'Hôtel, Assistant General Manager
Carpenter's Hall
Austin
03.2019 - 03.2020
- Directed service and daily operations with focus on host program, managing team strategy and program software until covid closure.
- Coordinated event and reservations logistics, enhancing guest satisfaction and ensuring smooth execution.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting guest relationships.
Maître d'Hôtel
Suerte
Austin
02.2018 - 03.2019
- Managed dining room operations and reservations to elevate guest experiences and satisfaction.
- Welcomed guests and supervised service to maintain exceptional standards.
- Developed maître d' role with general manager to streamline operations at high-volume Mexican restaurant.
- Analyzed metrics to enhance service timing and increase operational efficiency.
Server, Service Lead
Launderette
Austin
01.2015 - 01.2018
- Joined restaurant's opening team, progressing from server to leadership role.
- Fostered teamwork and strengthened both guest and coworker relations through effective communication.
- Resolved guest issues with knowledgeable and friendly service to enhance satisfaction.
- Identified needs of guests promptly and efficiently.
- Streamlined operations by maintaining proficiency in menu knowledge and point of sale (POS) systems.
- Maintained rigorous food safety standards to protect guest health.
Education
Associate of Arts - English Language And Literature
Austin Community College
Austin, TXNo Degree - English Language And Literature
University of California, Berkeley
Berkeley, CASkills
- Operational efficiency
- Financial management
- Marketing strategy
- Hitting Sales Targets
- Staff recruitment
- Staff retention
- Guest retention
- Guest engagement
- Quality assurance
Timeline
General Manager, Assistant General Manager
Daybreak Hospitality, Full Goods Diner
07.2022 - 01.2026
Maître d'Hôtel, Assistant General Manager
Daybreak Hospitality, Paperboy
01.2021 - 07.2022
Maître d'Hôtel, Assistant General Manager
Carpenter's Hall
03.2019 - 03.2020
Maître d'Hôtel
Suerte
02.2018 - 03.2019
Server, Service Lead
Launderette
01.2015 - 01.2018
Associate of Arts - English Language And Literature
Austin Community College
No Degree - English Language And Literature
University of California, Berkeley