Hillary Kong
San Jose,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, dependable and productive candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
UCSC Disability Resource Center
09.2023 - Current
- Completed patient check-in processes by verifying students' ID numbers and full names and submitting forms to the Accommodate portal used for students'case files.
- Served as liaison between students and service coordinators by coordinating appointments to discuss inquiries regarding academic accommodations.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to department policies.
- Greeted students, faculty and guardians upon arrival, offered assistance, and answered questions to build rapport and retention.
Barista
Starbucks
09.2022 - 04.2023
- Memorized and crafted drinks in a fast paced working environment
- Promoted a satisfactory drink ordering experience for all customers
- Covered safety protocols and engaged in hands-on learning with drinks, cleaning, and customer care
Backroom Filer/Front Office Assistant
Tax Mam INC.
11.2016 - 02.2017
- Processed customer payments & billing
- Front-office liaison and handled internal business correspondence
- Updated account information in company databases (tax forms 1040s, 1098s, 1099s, etc.) while adhering to strict customer privacy standards
Education
Bachelor's Degree - Molecular, Cell, and Development Biology
University Of California- Santa Cruz
06.2024
High School Diploma -
Silver Creek High School
San Jose, CA06.2020
Skills
- Statistical Analysis
- Organization
- Data Entry
- Event Planning
- Microsoft Excel
- Scheduling appointments
Major
Molecular, Cell, and Development Biology
Ucsc Email
hikong@ucsc.edu
References
References available upon request.
Languages
Cambodian
Native or Bilingual
Spanish
Elementary
Timeline
Front Office Assistant
UCSC Disability Resource Center
09.2023 - Current
Barista
Starbucks
09.2022 - 04.2023
Backroom Filer/Front Office Assistant
Tax Mam INC.
11.2016 - 02.2017
Bachelor's Degree - Molecular, Cell, and Development Biology
University Of California- Santa Cruz
High School Diploma -
Silver Creek High School
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