Hillary Ortega
Littlefield
Summary
Empathetic and detail-oriented nursing professional with a strong background in patient advocacy and triage. Known for building rapport with patients and families while ensuring effective communication among healthcare teams. Main goal is to provide care spiritually, mentally, and physically to all patients.
Overview
12
12
years of professional experience
Work History
Triage Nurse
Hospice of Lubbock
11.2024 - Current
- Coordinated with interdisciplinary teams to develop and implement care plans.
- Educated families on disease progression and end-of-life care options.
- Monitored and documented patient assessments for continuity of care.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Nurse Navigator
Covenant Health Partners
09.2019 - 10.2024
- Coordinated patient care plans across multidisciplinary teams to enhance treatment pathways.
- Educated patients and families on health management and available resources for better outcomes.
- Streamlined appointment scheduling processes to reduce wait times and improve patient satisfaction.
- Advocated for patients' needs, facilitating communication between healthcare providers and patients.
- Implemented initiatives to enhance emergency department prevention efforts and optimize Urgent Care utilization
- Facilitated access to social resources for all patients, ensuring equitable support regardless of social class.
- Facilitated collaboration among paramedics and social workers to enhance patient health outcomes.
Clinic Nurse
Lubbock Digestive Disease Associates
09.2014 - 09.2019
- Monitored and documented vital signs in electronic medical records (EMR).
- Ensured equipment safety verification prior to patient utilization.
- Managed electronic health records ensuring compliance with privacy regulations and data accuracy.
- Set Up and Assisted with minor procedures (ex. Hemorrhoid bandings, PEG changes)
- Managed triage of incoming phone calls to ensure efficient communication flow.
- Evaluated medical records to ensure accuracy and completeness before physician review.
- Assist with Clinic Coordination and flow of patient treatments as directed by physicians
- Provided procedure instructions for Esophageal Manometry, Smart/Camera Pill, EGD, and Colonoscopy.
- Oversaw operations of two physicians and their respective clinics.
Education
South Plains College
Levelland, TX08.2014
Skills
- Triage
- Direct patient care
- HIPAA compliance
- Wound care
- Patient management
- Teamwork and collaboration
- Compassionate and caring
- Empathy
- Patient advocate
Timeline
Triage Nurse
Hospice of Lubbock
11.2024 - Current
Nurse Navigator
Covenant Health Partners
09.2019 - 10.2024
Clinic Nurse
Lubbock Digestive Disease Associates
09.2014 - 09.2019
South Plains College