Hillary Sharbutt
Lubbock,TX
Summary
Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
8
8
years of professional experience
Work History
Franchise Owner
Blo Blow Dry Bar
2016.05 - Current
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
Cycle Instructor
CycleBar
2016.05 - 2023.01
- Mentored new instructors, sharing best practices and providing support to ensure their success in the cycle program.
- Ensured a safe workout environment by regularly inspecting equipment, promptly addressing any maintenance issues, and enforcing safety guidelines during classes.
- Organized special events such as themed rides or charity fundraisers to engage the community while promoting fitness awareness.
- Fostered a positive and inclusive atmosphere among participants, encouraging camaraderie and mutual support during classes.
- Increased overall class satisfaction by consistently updating course content to reflect the latest trends in indoor cycling.
- Received consistently high ratings on instructor evaluations due to effective communication skills and approachable demeanor.
- Provided exceptional customer service to clients before and after classes, addressing questions or concerns about the cycle program.
- Maximized client engagement with entertaining playlists that catered to diverse tastes and encouraged peak performance.
- Expanded client base by building strong relationships with both new and existing members through attentive service and consistent follow-up communication.
- Improved class attendance by creating an engaging and dynamic learning environment for cycling students.
- Boosted class participation by promoting cycle program through social media, flyers, and gym events.
Education
No Degree - General Studies
Texas Tech University
Lubbock, TX08.2000
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- New Business Development
- Bookkeeping
- Customer Service
- Attention to Detail
- Driven and Determined
Timeline
Franchise Owner
Blo Blow Dry Bar
2016.05 - Current
Cycle Instructor
CycleBar
2016.05 - 2023.01
No Degree - General Studies
Texas Tech University
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