HILLARY VANEGAS
Madison,WI
Summary
Highly motivated hard working well qualified professional offering strong communication and multi-task skills. Strong worth Ethic, adaptability and exceptional interpersonal skills. Adaptable, work well independently or as a dynamic team member
Overview
2
2
years of professional experience
Work History
Full-time Fulfillment Associate
Amazon - ShopBop
Madison, WI
05.2023 - Current
- Exercised safety precautions to prevent injury or damage to products and equipment
- Receive and process customer orders
- Evaluated quality of products and determined possible solutions or repair
- Participated in safety initiatives as part of the safety associate committee, neat and clean audits, digital safety circles, SIMBA audits
Problem Solving
Amazon-ShopBop
Madison, WI
03.2024 - Current
- Experienced exception handler in exchanges, gift orders, replacement, ownerless and extra items
- Verified product quantity and quality to determine accuracy of orders and reduce errors to achieve customer satisfaction
- Managed personal performance metrics, striving for continuous improvement in speed and accuracy
Learning Ambassador
Amazon - ShopBop
Madison, WI
10.2023 - Current
- Ambassador for new hires,quality,training and coaching with achieve result
- Trained the largest class of the year (2023) in process and preparation area, with an emphasis on safety, production and quality procedures
- Assisted associates to learn customer returns process path and also Damages, Damages review and Rapid response. Using my communication skills to speak both Spanish and English.
- Successfully mentor for bottom performing associates and deliver feedback
Special Project-Amazon Student
Amazon-ShopBop
Madison, WI
04.2024 - 04.2024
- Led the monthly meeting for Students in Amazon Affinity Group
- Created all training materials translated to Spanish
- Guided a Smart Goals session and produced a standalone graphic display board
Volunteer Project-MSN5
Amazon-ShopBop
Madison, WI
02.2024 - 02.2024
- Cross-trained in Receiving Process Path and Rapid Response
- Open, sort, verify and count new merchandise using the software Purchase Order Application (POAP) and INTEK
- Recognize different issues associates might face during the receiving process
Area Supervisor
Cardoza Mendoza Construction Company
Nicaragua
02.2022 - 09.2022
- Assign and schedule associates tasks
- Check and make reports on the progress of the construction work using Microsoft Office
- Handle computer programs for building design and construction
- Performed hiring, training and firing process
Education
Member of Associates Safety Committee
Madison, WI03-2024
Bachelor of Civil Engineering -
National University of Engineering
01.2020
High School Diploma -
Miguel Larreynaga National Institute
Nicaragua 01.2015
Member of Latinos At Amazon
Madison, WI04-2024
Member of Activities Committee
Madison, WI05-2024
Skills
- Bilingual English and Spanish
- Multitasking and time management
- Strong organizational skills
- Passion to learn
- Positivity
- Critical thinking skills
- Attention to detail
- Teamwork
- Problem-solving
- Proficient in Microsoft Office
Timeline
Special Project-Amazon Student
Amazon-ShopBop
04.2024 - 04.2024
Problem Solving
Amazon-ShopBop
03.2024 - Current
Volunteer Project-MSN5
Amazon-ShopBop
02.2024 - 02.2024
Learning Ambassador
Amazon - ShopBop
10.2023 - Current
Full-time Fulfillment Associate
Amazon - ShopBop
05.2023 - Current
Area Supervisor
Cardoza Mendoza Construction Company
02.2022 - 09.2022
Member of Associates Safety Committee
Bachelor of Civil Engineering -
National University of Engineering
High School Diploma -
Miguel Larreynaga National Institute
Member of Latinos At Amazon
Member of Activities Committee
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