Hillary A. LaNinfa
Warwick,RI
Summary
Experienced ophthalmic imaging professional with 17+ years of diverse experience in clinical, industry, and research settings. Began career at University of Michigan's Kellogg Eye Center, providing support across all ophthalmic sub-specialties. Played key role in resident education and coordination of weekly Grand Rounds. Transitioned to industry at Heidelberg Engineering, spearheading ophthalmic education initiatives for technicians, physicians, and field teams for 8 years. Recently involved in translational research at Phoenix Micron, focusing on animal imaging for human disease models. Unique background enables effective leadership, facilitation of clinical-technical collaborations, and strategic growth in ophthalmic imaging and education.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Imaging Applications Specialist
Phoenix Micron Inc.
10.2023 - 05.2025
- Worked cross-functionally with product and support teams to design and deliver user education materials, including guides, FAQs, and training content.
- Participated in user acceptance testing (UAT) and validation of pre-release software and hardware, offering insights directly to improved functionality and usability.
- Contributed to the training and validation of a deep learning algorithm for automated segmentation of retinal layers in OCT imaging.
- Assisted 100+ customers in customizing applications educational content to suit their unique imaging needs, improving overall satisfaction levels.
- Led end-to-end product installations and training sessions in both virtual and in-person settings to ensure successful implementation and user adoption.
Clinical Application and Support Specialist
Heidelberg Engineering Inc. USA
11.2017 - 08.2023
- New England Territory covering Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut
- Support and train new incoming sales team members beginning at on-boarding
- Facilitate the education and training of staff, technicians, photographers, and clinicians on HEI devices
- Trouble shoot and assist in software, application, and user related incidents for both customers and field-based employees
- Field installation and repair work of all HEI products including Spectralis HRA, OCT and OCT2 systems; as well as HEP, HRT, HRT2, and HRT3 systems
- Point of contact for customers offering support for all questions and follow-up visits to ensure adequate understanding education and utilization of equipment.
- Present Clinical Education (Academy) content remotely and in person with hands-on sections and dynamic interaction
- Support national tradeshows as a representative of HEI to promote continued education and HEI products
- Assist in workshops and user meetings hosted by HEI and 3rd party groups such as JCHAPO and OPS
- Create education content designed for customers and employees to support independent use and better understanding of system functionality and utilization
- Create educational content to support applications team members with installations and cataloged error messages for troubleshooting systems
Clinical Application Specialist
Heidelberg Engineering Inc. USA
07.2016 - 11.2017
- Southwest Territory covering Texas, Arizona, New Mexico, Oklahoma
- Led end user education and training for 500+ technicians, photographers, and clinicians on HEI devices
- Field installation and repair work of all HEI products including Spectralis HRA, OCT and OCT2 systems; as well as HEP, HRT, HRT2, and HRT3 systems
- Support national trade shows as a representative of HEI to promote continued education and HEI products
- Trouble-shoot and assist in software and user related incidents for both customers and field-based employees
- Assist in workshops and user meetings hosted by HEI and 3rd party groups such as JCHAPO and OPS
- Point of contact for customers offering support for all questions and follow-up visits to ensure adequate understanding education and utilization of equipment.
Ophthalmic Photographer
Kellogg Eye Center, University of Michigan Health System
02.2010 - 07.2016
- Proficient in Fundus Photography, Fluorescein Angiography, Indocyanine Green Angiography, Slit Lamp Biomicroscopy, Gonio Photography, Specular Microscopy, Optical Coherence Tomography Anterior and Posterior Segments, External Photography, Autofluorescence Photography utilizing digital systems.
- Performed venipuncture and IV push of Indocyanine Green and Fluorescein dyes
- Certified in 40+ research studies through DARC, DIRC, DRCR, Duke, Excelsior, London, TCTC, University of Washington, and Wisconsin.
- Experienced with Heidelberg, Carl Ziess, Haag-Streit, Konan, Optos
- Regularly attend and contributed to American Academy of Ophthalmology and Ophthalmic Photographers’ Society meetings for furthering education
- Ran weekly Grand Round Case and annual Alumni Event presentations
- Involved in Second Sight research for Argus II Retinal Prosthesis System post marketing study
Office Assistant
Kellogg Eye Center, University of Michigan Health System
05.2008 - 02.2010
- Digitized and archived a 30-year database of ophthalmic teaching slides and patient images, preserving legacy data for clinical and educational use.
- Provided technical support for database and hardware troubleshooting to ensure imaging system continuity.
Education
Bachelor of Science - Public Health
Johnson And Wales University
Providence, RI05-2025
Skills
- Working knowledge in Microsoft Office including Word, Excel, PowerPoint
- Proficiency in CRM, Salesforce
- Competent in digital manipulation with Photoshop
- Software and device validation testing
- Software documentation
- Software troubleshooting
- End-user training
- Experienced with OIS/Merge database
- Member of Ophthalmic Photographers Society since 2011
- OPS Professional Development Committee Board Member 2011-2016
- Former advisor thru OPS for CRA exam candidates
Certification
- Certified Retinal Angiographer (CRA) Jan 2012
- Optical Coherence Tomographer (OCT-C) May 2016
Timeline
Imaging Applications Specialist
Phoenix Micron Inc.
10.2023 - 05.2025
Clinical Application and Support Specialist
Heidelberg Engineering Inc. USA
11.2017 - 08.2023
Clinical Application Specialist
Heidelberg Engineering Inc. USA
07.2016 - 11.2017
Ophthalmic Photographer
Kellogg Eye Center, University of Michigan Health System
02.2010 - 07.2016
Office Assistant
Kellogg Eye Center, University of Michigan Health System
05.2008 - 02.2010
Bachelor of Science - Public Health
Johnson And Wales University
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