HILLERIE SHELTON
Mansfield
Summary
Dynamic business leader with over 15 years of management experience. Demonstrates a strong track record in driving operational efficiency and aligning business goals with organizational objectives while maintaining compliance and service excellence.
Overview
19
19
years of professional experience
Work History
Director of Personal Care Services
AccentCare
Fort Worth
07.2025 - Current
- The Director Personal Care is responsible for providing overall strategic and operational leadership to the branch office and field staff. Directed business development initiatives while managing functions to align operational, service, and business goals with company objectives. • Oversaw full P&L responsibilities to ensure financial alignment with strategic goals.
- Led strategic initiatives to enhance patient care and satisfaction across services.
- Developed policies to ensure compliance with healthcare regulations and standards.
- Managed cross-functional teams to implement operational improvements in service delivery.
Executive Director
Community Options
Dallas
02.2024 - 02.2025
- Formulated and implemented advisory board to enhance resource development and service delivery improvement.
- Assessed operational issues and developed comprehensive solutions that streamlined processes and enhanced service quality.
- Managed daily operations, ensuring compliance with state licensing and reporting standards to maintain organizational integrity.
Area Director
Caregiver, Inc.
Fort Worth
08.2021 - 02.2024
- Supported Regional Director in marketing Daybreak services to community partners, including state schools and MRA's, enhancing local outreach.
- Collaborated with Regional Director on strategic planning and growth initiatives to align with organizational goals.
- Conducted monthly billing reviews for accuracy, ensuring timely and complete billing processes.
Senior Project Manager - Contracted (Remote)
FDS Inc, Centene Healthcare
St. Louis
08.2019 - 08.2021
- Oversaw project planning and implementation through budgeting, hiring, supplier sourcing, and strategic project release.
- Built strong partnerships with vendors to enhance collaboration.
- Updated operational methods and managed accounting procedures while tracking critical project information.
Support Services Manager
HealthNet Federal Services
Irving
05.2018 - 08.2019
- Reviewed and approved budgets, revenue projections, staffing levels, and any other plans for allocation of fiscal resources to operations.
- Ensured employee performance met goals by defining clear performance expectations and competencies.
- Oversaw and provided direction to leadership regarding expected productivity, efficiency, compliance and quality assurance.
- Managed existing client accounts and recommended improvements that enhanced revenue generation.
- Demonstrated abilities to exceed target revenue goals, provided excellent customer service, built long-term relationships, and effectively worked in a team-oriented environment.
- Provided hiring, training, evaluation, development and performance management while directing workflow to ensure timely and accurate processing.
- Created reports, workflows, and desktop procedures that streamlined operations and supported new and existing programs.
- Ensured production effectiveness by monitoring reports, analyzing processes, and making recommendations for process improvement.
Finance Manager
Valence Health
Bedford
04.2015 - 05.2018
- Enhanced processes and performance of operations and staff development, resulting in improved financial outcomes.
- Demonstrating strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings.
- Implementing and driving strategic and relevant operational outcomes.
- Developing proactive approaches utilizing internal (corporate and regional support)
- Developed metrics to measure performance in key operational areas. for key measurement areas within operations and held teams accountable for achieving these goals.
- Led teams to identify and resolve recurring revenue-billing issues. to identify and resolve recurring revenue-billing issues, collaborating with management to address factors negatively impacting receivables.
- Developed procedures revolving around billing functions, processed systems and database uploads for daily payment functions and workloads.
- Analyzed processes, recommended improvements, responded to escalated inquiries, and provided training and performance management tools while supervising teams.
Health Services Billing Manager
CGI, Inc
Fort Worth
04.2007 - 05.2015
- Oversaw compliance, budgeting, auditing, training, negotiations, policy, and procedures across multiple locations.
- Supervised assigned teams daily to maximize revenue, enhance team efficiency, and improve productivity by monitoring work quality and compliance standards, while managing, training, coaching, developing, and overseeing staff in payment posting, insurance follow-up, and patient collections.
- Facilitated staff meetings to relay organizational changes, new workflows, payer changes, and system updates while conducting weekly, monthly, and quarterly audits to ensure staff performance met established standards.
Education
Bachelor of Science - Education
Abilene Christian University
Abilene, Texas01-2002
Skills
- Regulatory compliance
- P&L management
- Financial analysis
- Operational efficiency
- Strategic planning
- Market analysis
- Operations management
- Leadership development
- Financial oversight
- Analytical, critical thinking, decision making and problem-solving skills
- Organization and prioritization skills
- Effective communication
- Adaptability and tolerance to stressed situations
Timeline
Director of Personal Care Services
AccentCare
07.2025 - Current
Executive Director
Community Options
02.2024 - 02.2025
Area Director
Caregiver, Inc.
08.2021 - 02.2024
Senior Project Manager - Contracted (Remote)
FDS Inc, Centene Healthcare
08.2019 - 08.2021
Support Services Manager
HealthNet Federal Services
05.2018 - 08.2019
Finance Manager
Valence Health
04.2015 - 05.2018
Health Services Billing Manager
CGI, Inc
04.2007 - 05.2015
Bachelor of Science - Education
Abilene Christian University