Himaa Bindhu Nawatha Penamala

• Program Management & Agile execution role leading app development teams focused on My Verizon App, the company's flagship app for consumer wireless & home customers. Multi-year strategic focus on Verizon Consumer Group’s My Verizon App and Digital sales; Recognized as a model agile team by Chief Technology Office

• Built a high-performing agile team piloting agile ceremonies, including the company's first big room planning;
• Introduced Verizon's new brand through the app, boosting customer satisfaction.
• Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
• Participated in quarterly Design thinking workshops for OKRs and weekly Data Analysis and VOC feedback calls
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Integrated all Fios features, ensuring a seamless one-app integrating Fios business into mobile CX to provide a unified app experience
• Simplified the Sales journeys with One-Click flows in Digital Sales for a seamless experience for the entire customer base.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

• Led program creating cutting edge AI & automation technology focused on improving customer experience, provider transparency & claims operational efficiencies
• Optimized claim intake, investigation, evaluation, settlement & recovery processing
• Leveraged customer journey automation to streamline cycle time
• Established strong relationships with key stakeholders, ensuring support for program initiatives.

• Automated the scaled robotic process automation for the Advanced Communication Engine Transformation program (ACET) to empower providers to fix errors or omissions that cause claim denials
• Dramatically expanded the program from single scrum to 7 agile teams in 11 months
• Implemented & expanded the use of UI Path robotic processing automation of repeated manual rework
• Leveraged AI algorithms, sentiment analysis & voice recognition to collect feedback for Optum360 as a proof of concept
• Led & scaled robotic process automation for the Advanced Communication Engine Transformation program (ACET) to empower providers to fix errors or omissions that cause claim denials

Responsible for systems integration testing across US Digitization program designed to modernize banking systems & experiences

• Responsible for systems integration testing across US Digitization program designed to modernize banking systems & experiences
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Built teams to address project goals and objectives for multiple projects.

• Applied creative problem-solving skills to address unique challenges in the architectural design process.
• Mentored junior architects on best practices within the field while providing guidance on complex design issues.
• Fostered culture of innovation within architectural team, encouraging exploration of creative design solutions.
• Enhanced client satisfaction by delivering personalized design solutions that met specific needs and preferences.

• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Led business rule & logic process for application teams analyzing & de-conflicting rules essential to Customer Relationship Management (CRM) decision-making
• Leveraged Kanban to maintain service levels & first-come-first-served prioritization

• Executed testing & automation for investment banking's Global Clearance Services
• Automated disaster recovery smoke test suite & fail-back tests for 50+ servers
• Automated the entire stack of trade managers' applications

• Championed the adoption of industry best practices in automation, setting high standards for process quality and ensuring consistent results.
• Built automated test scripts to handle repetitive software testing work.

• Developed robust, scalable, modular software
• Optimized complex SQL queries
• Improved software functionality by identifying and resolving various coding issues.