Summary
Overview
Work History
Education
Skills
Timeline
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Himalay Darji

Woodbridge,NJ

Summary

Self-motivated individual with over 7 years of experience in a technical and retail enviorment. Adept at prioritzing and completing tasks to meet customer needs. Self-minded and a good communicator with strong computer skills

Overview

7
7
years of professional experience

Work History

Banking Associate

TD Bank
11.2024 - Current
  • Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
  • Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
  • Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
  • Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
  • Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
  • Conducted comprehensive financial analyses for credit applications, evaluating borrower creditworthiness according to established guidelines.
  • Improved customer retention rates with tailored financial advice, helping clients achieve their short-term goals while planning for long-term success.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Traffic Agent

New York Police Department
07.2021 - 10.2024
  • Traffic enforcement
  • Collaborated with local law enforcement agencies to address traffic issues and maintain order on the roads.
  • Improved traffic flow by efficiently directing vehicles and pedestrians at busy intersections.
  • Contributed to the development of new traffic policies by providing valuable insights based on field experience.
  • Supported environmental sustainability efforts through active promotion of carpooling programs and alternative transportation options among commuters within the community.
  • Conducted regular assessments of traffic patterns, recommending adjustments for optimal flow and congestion reduction.
  • Utilized advanced technology tools to monitor real-time traffic conditions and make informed decisions on the job.

Quality Assurance

NSIT Solutions
06.2021 - 08.2021
  • Conducted thorough testing and analysis of software products to ensure quality and compliance with specifications and standards
  • Developed and executed test plans, test cases, and procedures for manual and automated testing
  • Collaborated with cross functional teams to identify and resolve software defects and issues
  • Utilized various testing tools and techniques to identify, document, and track defects and enhancements
  • Participated in the design and development process to provide input on quality and usability considerations
  • Conducted regression testing and reported on the impact of software changes on existing features and functionality
  • Contributed to the continuous improvement of testing processes and procedures
  • Conducted performance and load testing to evaluate system capabilities and identify areas for optimization
  • Communicated testing progress, results, and potential risks to project stakeholders
  • Provided recommendations for product enhancements and improvements based on testing results and user feedback

Lost and Found Agent

Hallmark Aviation
10.2019 - 05.2021
  • Responsible for receiving, recording, and returning lost items to customers
  • Maintain accurate records of all lost and found items using computer systems
  • Inspect and categorize lost items according to company policies and procedures
  • Communicate with customers in a professional and courteous manner regarding lost and found items
  • Assist in the organization and storage of lost and found items
  • Collaborate with other departments to ensure timely and efficient return of lost items
  • Coordinate with security team to resolve lost and found issues or disputes

Passenger Service Agent and Lost & Found

Jetway Security
07.2018 - 10.2019
  • Greeted and assisted passengers at checkin and boarding gates
  • Provided excellent customer service by addressing inquiries and resolving issues
  • Checked in passengers and verified their travel documents
  • Processed boarding passes and assisted with luggage checkin
  • Assisted with boarding and deplaning procedures, ensuring a smooth and efficient process
  • Handled lost and found items, including logging, storing, and returning items to their owners
  • Conducted thorough searches for lost items and coordinated with other departments to locate missing items
  • Maintained accurate records of lost and found items and updated the database accordingly
  • Assisted with flight and gate announcements, ensuring passengers were informed of any changes or delays
  • Collaborated with team members to ensure a seamless passenger experience and efficient operations
  • Provided support to passengers with special needs, including wheelchair assistance and other accommodations
  • Followed safety and security procedures to ensure the safety of passengers and their belongings

Education

High School Diploma in Commerce - Commerce

Swami Vivekand High School
India
03.2010

Bachelors in Business Administration - Business Administration

IMET College
India
06.2013

Skills

  • Handling valuable and sensitive items
  • Organizational skills
  • Training and supervision
  • Reporting suspicious activity
  • Adherence to policies and procedures
  • Communication skills
  • Teamwork
  • Detail oriented
  • Flexibility
  • Reliability
  • Active listening
  • Problem solving
  • Product knowledge
  • Adaptability
  • Conflict resolution
  • Customer relationship management
  • Branch operations
  • Payment processing
  • Banking software proficiency

Timeline

Banking Associate

TD Bank
11.2024 - Current

Traffic Agent

New York Police Department
07.2021 - 10.2024

Quality Assurance

NSIT Solutions
06.2021 - 08.2021

Lost and Found Agent

Hallmark Aviation
10.2019 - 05.2021

Passenger Service Agent and Lost & Found

Jetway Security
07.2018 - 10.2019

High School Diploma in Commerce - Commerce

Swami Vivekand High School

Bachelors in Business Administration - Business Administration

IMET College

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Himalay Darji