Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rhaiminy Santos

Kearny,NJ

Summary

  • Dynamic banking professional with expertise in branch operations and customer relationship development, honed at TD Bank. Demonstrated success in elevating client satisfaction and meeting sales objectives through impactful communication and in-depth product knowledge. Skilled in utilizing banking software to streamline processes and ensure compliance.

Overview

5
5
years of professional experience

Work History

Banking Associate

TD Bank
08.2022 - 08.2025
  • Monitored account activities to mitigate risk exposure and report suspicious transactions promptly.
  • Identified client needs to increase cross-selling opportunities for various financial products.
  • Utilized banking software effectively to reduce transaction processing times and enhance accuracy.
  • Ensured smooth onboarding experience for new clients, contributing to increased satisfaction rates.
  • Resolved customer inquiries efficiently, boosting overall client satisfaction levels.
  • Maintained open communication to foster strong relationships with clients.
  • Collaborated with colleagues to strengthen teamwork and share knowledge on projects.
  • Established effective cash handling practices to minimize daily transaction discrepancies.

Assistant Manager

Domino's Pizza
09.2020 - 05.2022
  • Supervised daily operations to ensure performance, quality, and service standards.
  • Maintained clean, safe store environment to enhance customer satisfaction.
  • Developed strong relationships with staff to foster positive workplace culture.
  • Monitored cash intake and deposit records, improving accuracy and minimizing discrepancies.
  • Provided hands-on customer assistance, assessing needs and staying updated on preferences.
  • Encouraged collaboration among staff members to promote teamwork on various projects.
  • Ensured compliance with health and safety regulations for a secure environment.
  • Coached new employees to facilitate smooth onboarding and faster role adaptation.

Education

Kearny High School
Kearny, NJ

Skills

  • Branch operations and banking software
  • Payment processing and money handling
  • Collateral valuation and foreign exchange
  • Consumer banking and customer service
  • Team collaboration and employee training
  • Verbal and written communication
  • Teller experience and support
  • Customer relationship development
  • Account openings and new account setup
  • Know your customer compliance
  • Cash handling and check cashing
  • Sales goal achievement
  • Money transfers and currency exchanges
  • Opening and closing procedures
  • Closing procedures
  • Operations

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Banking Associate

TD Bank
08.2022 - 08.2025

Assistant Manager

Domino's Pizza
09.2020 - 05.2022

Kearny High School

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Rhaiminy Santos