Himanshu Sharma
Los Angeles,CA
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Branch Manager
Jana Small Finance Bank Ltd
04.2016 - 06.2024
- Company Overview: New Delhi - Associate Vice President 2
- Led Karol Bagh branch management.
- Branch size exceeds 492 crore.
- Mobilized more than 105 crores in liabilities business for FY 23-24.
- Boosted branch profitability through strategic planning and execution.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
Kotak Mahindra Bank Ltd
03.2011 - 04.2016
- Company Overview: Punjabi Bagh (New Delhi) - Chief Manager
- Worked as Branch Manager with Kotak Mahindra Bank, at Punjabi Bagh branch
- Punjabi Bagh (New Delhi) - Chief Manager
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Managed 20 walk in customers and 30 calls and emails per day from customers.
Branch Manager
ICICI Bank Ltd
12.2006 - 03.2011
- Company Overview: New Delhi - Middle Manager II
- Led team as Branch Manager for ICICI Bank Ltd at Punjabi Bagh location in New Delhi.
- Managed branch of 1500 walkin customers per day.
- Managed 40 walkin customers and 30 calls per day.
- Visited 2-3 customers per day at their office / home.
Branch Operations Manager
HDFC Bank Ltd
09.2004 - 12.2006
- Company Overview: New Delhi - Manager
- Managed branch operations at multiple HDFC Bank Ltd locations.
- Achieved over 100 crores in business through collaboration with Army Group Insurance.
Personal Financial Consultant
Standard Chartered Bank
06.1995 - 09.2004
- Worked as Personal Financial Consultant in Front Office
- Excelled in servicing customers while cross-selling diverse bank offerings.
- Established a call center in one of the biggest state in India in 2002.
- Spearheaded KYC project, ensuring 1200 customers became compliant within 3 months.
- Directed Quality Improvement Team to enhance service quality and end-to-end delivery.
Education
Bachelor of Commerce (Hons,)
Delhi University
01.1997
Skills
- Branch operations management
- Client relationship management
- Upselling and cross selling
- Financial oversight
- Regulatory compliance
- Process improvement
- Cash handling expertise
- Investment guidance
- Multi-tasking
Accomplishments
- Led the bank with more than $100 million in sales per year.
- Repeatedly received recognition from superiors for excellence in service.
- Improved loan production by 60% in a span of 2years.
- Successfully closed an average of 100 loans per month.
- Successfully managed to recover debt from 50% delinquent customer portfolio.
Certification
- Certificate from Insurance and Regulatory Development Authority.
- Certificate from Association of Mutual Funds in India
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Branch Manager
Jana Small Finance Bank Ltd
04.2016 - 06.2024
Branch Manager
Kotak Mahindra Bank Ltd
03.2011 - 04.2016
Branch Manager
ICICI Bank Ltd
12.2006 - 03.2011
Branch Operations Manager
HDFC Bank Ltd
09.2004 - 12.2006
Personal Financial Consultant
Standard Chartered Bank
06.1995 - 09.2004
Bachelor of Commerce (Hons,)
Delhi University
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