Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hinata Asada

Charlotte,NC

Summary

Customer Service and Teamwork Skills
Developed exceptional communication skills through customer service roles at Hotel New Otani and Sushi Nobu. Gained extensive experience in engaging with diverse clients, understanding their needs, and providing high-quality service. Built strong teamwork abilities by collaborating with colleagues to ensure smooth operations and a positive guest experience.

Passion and Motivation
Demonstrated a passion for creating meaningful experiences for customers and found fulfillment in contributing to the success of team activities. Thrived in dynamic environments that required dedication, adaptability, and a proactive approach.

Interest in Coffee Culture
Avid coffee enthusiast with a strong desire to deepen knowledge about coffee and share its unique qualities with a broader audience. Motivated to connect people through the art and culture of coffee.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Sushi Nobu
Japan
09.2023 - 08.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.

Customer Service Representative

Hotel New Otani
Japan
05.2023 - 08.2023
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained cleanliness of the restaurant area, including tables, chairs, floors, counters, and windowsills.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Education

Some College (No Degree) - English/ International Relations

Sophia University
Tokyo

Skills

  • Problem Solving
  • Empathy
  • Interpersonal communication
  • Patience
  • Adaptability
  • Memory for orders
  • passion
  • Teamwork and collaboration

Timeline

Customer Service Representative

Sushi Nobu
09.2023 - 08.2024

Customer Service Representative

Hotel New Otani
05.2023 - 08.2023

Some College (No Degree) - English/ International Relations

Sophia University
Hinata Asada