Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hind Ali

Arlington ,TX

Summary

Skilled Patient Services Specialist with a proven track record at Baylor Scott & White, adept in insurance verification and patient confidentiality. Excelled in enhancing patient satisfaction through efficient appointment scheduling and follow-up coordination. Demonstrated a 20% improvement in billing accuracy, leveraging strong analytical skills and empathetic customer service.

Overview

20
20
years of professional experience

Work History

Patient Services Specialist

Baylor Scott & White
11.2024 - Current
  • Patient check-in/check-out: Processing patient arrival and departure procedures.
  • Patient registration: Gathering patient demographics and insurance details upon arrival.
  • Insurance verification: Checking patient insurance eligibility and coverage.
  • Billing and payments: Collecting co-pays and processing patient bills.
  • Phone call management: Answering patient calls, addressing inquiries, and managing appointment reminders.

Patient Financial Services

Parkland Health and Hospital Systems
08.2020 - 05.2024
  • Patient registration: Gathering patient demographics and insurance details upon arrival.
  • Insurance verification: Checking patient insurance eligibility and coverage.
  • Billing and payments: Collecting co-pays and processing patient bills.

Patient Access Representative

JPS Health Network
11.2019 - 08.2020

appointments, verifying insurance coverage, registering patients, collecting patient information, handling inquiries, processing payments, and coordinating referrals to other healthcare providers.

Customer Service Representative

South West News
05.2005 - 05.2009

addressing customer inquiries, resolving complaints, processing orders, and providing information about products and

Education

Diploma -

Trinity High School
Euless, TX
05.2003

Skills

  • Patient confidentiality
  • Follow-up coordination
  • Insurance verification
  • Appointment scheduling

Timeline

Patient Services Specialist

Baylor Scott & White
11.2024 - Current

Patient Financial Services

Parkland Health and Hospital Systems
08.2020 - 05.2024

Patient Access Representative

JPS Health Network
11.2019 - 08.2020

Customer Service Representative

South West News
05.2005 - 05.2009

Diploma -

Trinity High School
Hind Ali