Skilled Patient Services Specialist with a proven track record at Baylor Scott & White, adept in insurance verification and patient confidentiality. Excelled in enhancing patient satisfaction through efficient appointment scheduling and follow-up coordination. Demonstrated a 20% improvement in billing accuracy, leveraging strong analytical skills and empathetic customer service.
appointments, verifying insurance coverage, registering patients, collecting patient information, handling inquiries, processing payments, and coordinating referrals to other healthcare providers.
addressing customer inquiries, resolving complaints, processing orders, and providing information about products and