Hines Tran

Responsible for managing the company’s daily product and project management operations, cross-functional team supervision, managing labs division, working with business and engineering teams to identify and mitigate risks, defining and documenting business processes, working with business process owners to develop metrics (for managing and tracking benefits, adoption, and risks to operations), assisting with project-level plans, and reviewing and prioritizing feedback and new requirements from stakeholders/users.

Accomplishments

• Spearheaded and successfully implemented multiple product features, such as document generation, employment verification, and data management, resulting in a substantial enhancement of overall product capabilities.
• Collaborated effectively with upper-level management and staff, making valuable contributions to the development and execution of company policies and strategic initiatives.
• Skillfully managed the product development backlog for both the mobile app and CRM tool, defining essential product MVP and KPIs in alignment with the organization's strategic objectives.
• Took the lead in streamlining the Agile process, resulting in enhanced efficiencies within the organization's development procedures and improved product delivery timelines.
• Pioneered the introduction of a feature that streamlined W-4 employee onboarding through an interactive chat experience, effectively reducing onboarding time by 50% and significantly improving user input accuracy.
• Made significant contributions to the development and launch of the ShiftPixy Staffing system, which provided managers with access to curated, qualified candidates for specific shifts, facilitating smoother scheduling and an integrated invitation system for improved recruitment and talent attraction.
• Successfully launched a feature that enables mobile app users to showcase their personality and skills by uploading a Video Profile, presenting potential employers with deeper insights into candidates' qualifications.
• Led a cross-functional team across multiple product lines to define new features and product specs, established milestones, roadmaps, and the overall end-to-end user experience.
• Oversaw day to day operations of the labs division, which included 10 in-house ghost kitchens (brands) from customer mobile ordering app to restaurant POS to driver delivery app with integration to Square POS and Craftables (an inventory management system).
• Provided daily guidance for the product, project, design, development, ands execution teams.

Led the end-to-end development and successful launch of a groundbreaking product called Spend (Checking Account), showcasing strong leadership in technical project management, effective cross-functional team supervision, and strategic project resource planning.

Accomplishments

• Responsibilities included defining comprehensive project requirements, providing regular updates on project health and milestones to executives and key stakeholders, and developing new procedures and protocols to ensure smooth execution.
• Took charge of identifying key performance indicators and translating them into actionable components for efficient project implementation by the team.
• Actively planned, tracked, and reported on various business units against quarterly Objectives and Key Results (OKRs) at all levels of the organization, ensuring alignment with the company's overall objectives.
• To ensure a successful product launch, effectively communicated operational readiness to all impacted business teams, fostering a seamless integration process.
• Collaborated closely with teams, leveraging data-driven insights to make informed trade-off decisions based on project variables.
• Notably, the launch of Spend witnessed remarkable achievements, with over 200,000 user signups within the first two weeks and an impressive transaction volume of over $1 million total deposits within a month.

Overseeing project management, providing supervision to cross-functional teams, defining business requirements, and establishing the scope of work. I was responsible for creating comprehensive product roadmaps and addressing escalated project issues. Additionally, I contributed to managing analytics and product evaluations, as well as handling management reporting and other leadership functions.

Accomplishments

• Key achievements include successful identification and resolution of project issues, ensuring the projects adhered to timelines and were completed on schedule.
• Created detailed product roadmaps, outlining feature enhancements for a 6 to 24-month horizon.
• Conducted meetings with various teams, both internal and external, to discuss and coordinate project-related aspects, including schedule, budget, and milestones.
• Played an integral role in mobile app development (Android and IOS), participating in the entire product development process until the product's release.

Responsible for product management, product management, cross-functional team supervision, workflow coordination, project resource planning, escalation management, and other leadership functions.

Accomplishments

• Managed a diverse range of complex projects, encompassing areas such as ecommerce, Salesforce, web, mobile, and custom applications. As the product and project owner, I have overseen more than 50 projects from inception to successful completion.
• These projects have exhibited a wide scope, with budgets ranging from $10,000 to $2 million, and durations spanning from three months to two years.
• Excellence in project management and leadership has allowed me to deliver successful outcomes across a broad spectrum of initiatives.

• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Developed custom solutions based upon clients' strict requirements.
• Determined areas for improvement and implemented processes to alleviate problems.
• Streamlined processes to cut downtime and optimize employee productivity.
• Assessed needs for projects and made proposals to senior executives.
• Identified key areas in need of improvement and implemented plans to rectify issues.
• Identified new revenue ideas and opportunities within existing markets.