ELVINA TALALAYEV
San Jose,CA
Summary
Experienced and highly determined Product Manager passionate about developing innovative and user centered methods to drive product growth. Offering 4 years of success in product roadmap development, market research and data analysis. Comfortable working in fast-paced and deadline-driven environment with proven history of superior market penetration and product launch.
Overview
7
7
years of professional experience
Work History
Product Manager/Owner
Crossover Health
San Jose, CA
03.2019 - Current
- Drive creation, development, maintenance, and execution of a product roadmap informed by research, user/market analysis, business stakeholders, industry trends, and regulatory requirements
- Support the legacy web based platform used by over 400,000 users (clients like Facebook, LinkedIn, Comcast, Amazon and Microsoft) through the end of life transition while actively developing a new web based platform
- Manage cross-functional team and stakeholder communication, define go-to-market strategies and oversee product development from inception to implementation
- Work with the Chief Medical Officer and senior leadership to gather requirements, build and deploy a set of health outcomes features and contributing to 21% increase in meeting clinical standards of care
- Gather Voice of the Customer and Business input to articulate product requirements into descriptive documentation using agile methods: product briefs, process flows, wireframes, and user stories
- Oversee a team of 6 software engineers and contributed to an overall team efficiency increase by 14%
- Drive the development, launch, and growth of new services and highly used features to increase customer retention, engagement and revenue growth
- Interpret data to understand KPI failures, work with cross-functional teams to increase performance and reduce waste, resulting in an overall increase of the NPS to 95
- Work with UX/UI Design team, conduct market/user research and A/B testing to deliver customer-centric solutions that increased member adoption by 12%
- Articulate product vision and functionality via release notes, training, demos and support documentation for internal/external stakeholders and customers
- Identify and lead process improvements for the Product/Development teams
- Liaise with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles
Clinical Operations Specialist - Program Manager
Crossover Health
San Jose
04.2016 - 03.2019
- Act as key member of the clinical implementation team to launch 10 multimillion dollar clinics ranging from 5 to 70 employees across the US with onsite / virtual support and training
- Work with executive leadership to influence and shape the product strategy and roadmap
- Drive change for key issues, prioritize product updates based on the issue volume, member, revenue impact and other relevant metrics
- Participate in facility design, process improvement and optimization of clinical / administrative and applicable software workflows and procedures necessary for delivering exceptional standards of care
- Plan, develop training materials and oversee seamless EHR and new software deployment to on-time and on- budget conclusion across 20+ clinics in the US and abroad
- Facilitate the built of data visualizations using Tableau for product KPIs that reduced manual reporting work by 9 hours weekly
- Partner with Software Development team to influence the shape of in-house software product with research and data while executing design work using wireframes, mockups and user stories
- Collaborate with cross functional teams to evaluate, analyze and enhance new and existing products / services to improve user experience and drive growth
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Establis positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Education
Bachelor of Science - Biology
Certified Scrum Product Owner from Mountain Goat Software - undefined
Skills
In depth understanding and application of Lean, Agile, Scrum, Kanban methodologies and principles
10 Years of healthcare experience, 5 years in SaaS and B2C based product roles
Experience with tools like Jira, Asana, Pivotal Tracker, Trello, Productboard, Figma and MondayDesign of data and process flow maps via Lucidchart and creation of analytics dashboards using TableauExperience in collecting user requirements, creating feature briefs, writing detailed user stories, designing mockupsProduct lifecycle management and roadmap development
Strategic planning and competitive market analysis
Corporate and client communications
Stakeholder relationship management
Timeline
Product Manager/Owner - Crossover Health
03.2019 - Current
Clinical Operations Specialist - Program Manager - Crossover Health
04.2016 - 03.2019
City University of New York, Brooklyn College - Bachelor of Science, Biology
- Certified Scrum Product Owner from Mountain Goat Software,