Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Hinson White

Jarrettsville,MD

Summary

Motivated, adaptable and adept leader with diverse experience delivering both qualitative and quantitative results in mature customer markets as well as emerging markets. Leads with humility, persistence and dedication to delivering quality product to the customer with quality outcomes for the company. Emphasizes fearless and consistent approach to leadership, development, process analysis and customer service.

Overview

9
9
years of professional experience

Work History

Director of Delivery

Smartlink LLC
12.2021 - Current
  • Lead and develop teams to effectively manage diverse T-Mobile scopes in multiple markets in Mid-Atlantic and Central regions. (NSD/Upgrades/Hardening Generator/MW-AAV Turnkey/Decommissioning/DC Inauguration/Temp-Event Sites, etc.)
  • Install and integrate teams and processes into new and/or struggling markets to build customer relationships and cultivate reputation of trust and standards of high performance to earn market share and break into new scopes and opportunities. (Indianapolis, Virginia, DC added SOW)
  • Manage resource/labor allocation, budget development and personnel recruitment/retention for multiple market projects to maximize team performance, customer satisfaction and increased margins. (Maintaining or growing margin% across multiple market projects through lengthy T-Mobile budget restrictions in most of 2023)
  • Develop and teach best-practice project management and customer service practices to drive individual and team development and insure measurable and repeatable success in terms of financial forecasting and delivery as well as customer project success. (MagentaBuilt Forecasting, internal site-by-site training and information collection, SAP Forecasting tied to MagentaBuilt, Process and Work Flow - EOM Procedures, back-mapping customer and company targets.)

Program Manager

Smartlink LLC
09.2018 - 12.2021
  • Led, developed and coached DC Market development teams (New Site Build, Upgrades, Hardening Generator and Special Projects).
  • Oversaw project and program finances and provided accurate forecasting of month-over-month invoicing and subcontractor costs in coordination with senior management and our finance team.
  • Managed and led market team through T-Mobile budget freeze in 2019 and corresponding growth in 2020. Increased market share year-over-year.
  • Excelled versus market competition: DC Market FSA Quarterly Entitlement Competition.

Project Manager

Smartlink LLC
08.2016 - 09.2018
  • Led Existing Site Development/Upgrades project in DC Market.
  • Managed project financials and improved profitability by increasing project value through additional scope and non-milestone based inclusions and increasing spread/margin percentages through responsible labor and subcontractor management.
  • Coached diverse team in terms of experience and background and encouraged/fostered environment of professional development, competition and engagement.

Real Estate Manager

Smartlink LLC
05.2016 - 08.2016
  • Implemented and oversaw standardized lease negotiation, legal and business term review submissions and quality control practices.
  • Initiated and managed negotiations with historically difficult or priority landlords to produce best results for customer while maintaining aggressive leasing forecasts and build schedules.
  • Coached green team of real estate specialists to successfully deliver on forecasts and timelines.

Real Estate Specialist

Smartlink LLC
08.2014 - 05.2016
  • Managed portfolio of 100-200 T-Mobile upgrade sites (at any given time) and oversaw leasing, engineering, zoning/permitting and regulatory approval in order to cleanly and quickly transition site to construction and on-air.
  • Maintained consistent and proactive communications regarding site status with managers and customer alike through accurate database management and direct reporting.
  • Sought opportunities to deepen industry knowledge by volunteering and serving as compliance liaison and engineering manager.

Education

Master of Arts - Leadership in Teaching

Notre Dame of Maryland University
Baltimore, MD

Bachelor of Science - Multi-/Interdisciplinary Studies

West Virginia University
Morgantown
05.2007

Skills

  • Customer Experience
  • Service Delivery
  • Operational Efficiency
  • Continuous Quality Improvement (CQI)
  • Conflict Resolution Tactics
  • Training Initiatives
  • Professional Relationships
  • Cost Control

Affiliations

Jarrettsville Recreation Council - Board of Directors

West Virginia University Alumni Association - Baltimore Chapter


Timeline

Director of Delivery

Smartlink LLC
12.2021 - Current

Program Manager

Smartlink LLC
09.2018 - 12.2021

Project Manager

Smartlink LLC
08.2016 - 09.2018

Real Estate Manager

Smartlink LLC
05.2016 - 08.2016

Real Estate Specialist

Smartlink LLC
08.2014 - 05.2016

Master of Arts - Leadership in Teaching

Notre Dame of Maryland University

Bachelor of Science - Multi-/Interdisciplinary Studies

West Virginia University

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Hinson White