Hiraida Arzuaga Maldonado
Delaware City,DE
Summary
Versatile professional adept in financial analysis, audit support, account reconciliations, and collections. Proficient in preparing financial statements, monitoring controls, and completing closings. Highly detail-oriented, proactive, and diligent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager, Operations
Del-One Federal Credit Union
Middletown, DE
05.2024 - Current
- Directed branch operations to surpass monthly sales targets consistently.
- Oversaw daily operations, focusing on cash management and account maintenance.
- Managed communications with corporate headquarters to enhance collaboration.
- Enforced compliance with audit and regulatory procedures within the branch.
- Administered processes for organizational documentation to ensure adherence to standards.
Bilingual Customer Care Specialist
Barclays
Wilmington, DE
07.2023 - 05.2024
- Create exceptional experiences for customers
- Resolving complex queries
- Support customer's day-to-day banking needs
Recovery Specialist Coach
Bank Of America
Newark, DE
04.2019 - 04.2023
- Handle routine outbound or inbound calls at any stage of delinquency, up to and including pre-charge off and recovery area
- Understanding of collections and recovery organization, policies and procedures
- Deliver coaching to individuals and to groups to sustain and improve positive performance patterns and mitigate the impacts of negative patterns
- Consistently received feedback from peers and management due to customer surveys, resulting in increased revenue for the bank organization
- Completed Spanish language knowledge training as well as customer service techniques
Sales Manager
Metro By T-Mobile
Wilmington, DE
03.2017 - 02.2019
- Plan and execute in-store promotional events to increase customer engagement and sales
- Address customer complaints quickly to drive satisfaction and adjust operational strategies to reduce issues
- Easily organize frontline workforce shift schedules through Excel
Education
HIGH SCHOOL DIPLOMA -
John Dickinson High School
1801 Milltown Rd, Wilmington, De 1980806.2014
Skills
- Customer service and sales
- Branch operations
- Cash management
- Regulatory compliance
- Performance Coaching
- Conflict resolution
- Microsoft Office proficiency
- Excel expertise
- Bilingual communication skills
- Call center management
Certification
Certified Notary Public
Languages
Spanish
Full Professional
English
Professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Repeatedly received recognition from superiors for excellence in service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Branch Manager, Operations
Del-One Federal Credit Union
05.2024 - Current
Bilingual Customer Care Specialist
Barclays
07.2023 - 05.2024
Recovery Specialist Coach
Bank Of America
04.2019 - 04.2023
Sales Manager
Metro By T-Mobile
03.2017 - 02.2019
HIGH SCHOOL DIPLOMA -
John Dickinson High School
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