Jessenia Rosas
Sherman,TX
Summary
Resourceful Assistant Branch Manager, Operations known for high productivity and efficient task completion. Specialize in team leadership, operational strategy development, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations and enhanced client satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Assistant Branch Manager, Operations
First Convenience Bank
Sherman
06.2023 - Current
- Assisted customers with account openings, deposits, withdrawals, and service requests.
- Managed branch cash ordering to maintain operational efficiency
- Developed employee schedules to optimize branch staffing and service levels
- Supported First Convenience Bank branch operations and daily teller workflows.
- Trained tellers on cash handling, customer service, and branch procedures.
- Enforced bank policies, compliance rules, and security procedures.
- Reviewed transactions and resolved account discrepancies with team members.
- Assisted customers with complex transactions including loan applications, deposits and withdrawals and account transfers.
- Managed daily activities of the branch including staffing, sales goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.
Education
Sherman High School
ShermanSkills
- Branch Operations Team Leadership Customer Service Sales & Business Development Consumer Lending Employee Coaching & Training Account Management Compliance & Risk Management Cash Handling Staff Scheduling Performance Management Customer Retention Problem Resolution Microsoft Excel Microsoft Word Outlook Digital Banking Support
- Cash management
- Branch operations
- Teller systems
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Branch Manager, Operations
First Convenience Bank
06.2023 - Current
Sherman High School