Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hiral Shah

Piscataway,New Jersey

Summary

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Overview

5
5
years of professional experience

Work History

Universal Banker

Provident Bank
Piscataway, NJ
03.2024 - 06.2024
  • Provided guidance on establishing automatic transfers between various accounts.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Processed general ledger tickets for expenses and fee income.
  • Researched account information regarding loans and deposits.
  • Utilized banking software to update client accounts and process transactions efficiently.

Teller

Citizens Bank
New-port, New Jersey
06.2023 - 12.2023
  • Maintained confidentiality of all customer records and information according to company policies.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Explained account information to customers in detail as needed.
  • Maintained accurate records of all transactions for compliance purposes.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.

Universal Banker

The varachha co-operative bank Surat, India
Surat, Gujarat
01.2019 - 12.2021
  • Assisted customers with setting up direct deposits for their payroll checks.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Provided guidance on establishing automatic transfers between various accounts.
  • Attended weekly meetings with branch managers to discuss goals related to sales targets.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.

Education

MBA - Human Resources Development

Sikkim Manipal University
Surat , India
06-2016

Skills

  • Customer Needs Assessment
  • MS Office proficient
  • Sales expertise
  • Branch operations
  • Check processing
  • Payment Processing
  • Transaction Processing
  • Financial Advising
  • Account updating
  • Drawer balancing
  • Fraud Detection
  • Cash Handling
  • Strong sense of banking ethics
  • Exceptional customer service
  • Relationship building and management

Languages

English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional

Timeline

Universal Banker

Provident Bank
03.2024 - 06.2024

Teller

Citizens Bank
06.2023 - 12.2023

Universal Banker

The varachha co-operative bank Surat, India
01.2019 - 12.2021

MBA - Human Resources Development

Sikkim Manipal University

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