Megan Stephens
4430 Farm Road 1498,TX
Summary
Universal Banker with proven expertise at Farmers Bank and Trust, excelling in customer service and financial product sales. Skilled in cash handling and transaction processing, I enhanced operational efficiency and fostered strong customer relationships, consistently meeting sales goals while educating clients on banking solutions.
Overview
16
16
years of professional experience
Work History
Universal Banker
Farmers Bank and Trust
Paris, TX
11.2021 - Current
- Assisted customers with account inquiries and transactions, ensuring accurate and timely service.
- Educated clients on banking products and services, enhancing customer knowledge and satisfaction.
- Collaborated with team members to streamline operational procedures, improving efficiency in branch activities.
- Opening accounts, creating debit cards, helping with loan payments. Helping customers with any issue that arises.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Retail Banker
Guaranty Bank And Trust
Paris, TX
06.2012 - 11.2021
- Managed customer accounts and transactions efficiently, ensuring compliance with banking regulations.
- Assisted clients with financial product inquiries, providing tailored solutions to meet their needs.
- Conducted regular audits of cash handling processes to enhance accuracy and reduce discrepancies.
- Trained and mentored junior staff on best practices in customer service and operational procedures.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch. I also would go to new locations and train them on the cash recyclers.
- I was also the head teller where I managed a group of tellers. I did reports and ordered money. I would also help find outages when a teller could not.
- I took care of the ATM.
Teachers Aid
Paris Independent School District
Paris, TX
08.2010 - 05.2012
- Assisted teachers in preparing classroom materials and implementing lesson plans.
- Supported individual student learning needs through tailored instruction and guidance.
- Monitored student behavior to promote a positive and safe learning environment.
- Collaborated with teachers to assess student progress and adapt instructional strategies.
Education
High School Diploma -
Paris ISD
Paris06.2006
Skills
Branch operations
Cash handling proficiency
Electronic funds transfer
Customer needs assessment
Wire transfers
Deposit processing
Transaction processing
Payment processing
Banking software navigation
Financial product sales
Check processing
Customer service
Teller experience
Account openings
Cash handling
Customer Service-oriented
New account setup
Developing customer relationships
Cross-selling expertise
Team collaboration
Check cashing and withdrawals
Money handling
Meeting sales goals
Cash management
Know your customer
Account servicing
ATM balancing
Relationship building
Dual control vaults
Educating clients
Product promotion
Audit support
Reviewing documents
Teller support
Audit procedures
Professional demeanor
Cross-selling and partner referrals
Customer education
Currency exchanges
Closing procedures
Night and safe deposit procedures
Opening and closing procedures
Money transfers
Consumer banking
Telephone transfers
Account closing process
Timeline
Universal Banker
Farmers Bank and Trust
11.2021 - Current
Retail Banker
Guaranty Bank And Trust
06.2012 - 11.2021
Teachers Aid
Paris Independent School District
08.2010 - 05.2012
High School Diploma -
Paris ISD